Operations Manager

Join to apply for the Operations Manager role at Free Spirits
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Salary: £50,000 + monthly car allowance + Excellent PRP bonus.

Location:

East Suffolk (multi‑site role, UK driving required).

I’m working with a well-established specialist care provider to recruit an experienced Operations Manager to support and lead a portfolio of specialist services across East Suffolk. This is a senior role suited to a strong healthcare operator with a background in multi‑site care or supported living.

• Provide leadership, coaching and line management to Registered Home Managers across multiple specialist services
• Support the specialist services operations team to ensure homes meet regulatory, quality and financial expectations
• Embed vision and values consistently across services
• Oversee operational performance, compliance and overall business health of each home
• Drive continuous improvement across quality, occupancy and financial performance
• Ensure CQC compliance, safeguarding standards and quality assurance frameworks are upheld
• Maintain strong first impressions and positive service culture across all sites
• Manage budgets effectively, balancing cost control with high‑quality care delivery
• Complete audits, reporting and corrective action planning as required
• Adapt to regional challenges and evolving healthcare industry demands

• 710 years experience in healthcare operations, including 35 years in a senior leadership role overseeing multiple services
• Background in multi‑site care home or supported living operations
• Strong knowledge of CQC regulations, compliance and quality standards
• Proven record of maintaining or improving Good inspection outcomes
• Commercially minded with experience in budgets, occupancy and fee improvement
• Experienced in leading, coaching and developing Registered or Service Managers
• Excellent written and verbal communication skills
• Able to manage multiple priorities, work under pressure and use own initiative
• Full UK driving licence essential

• NVQ Level 4 or 5 in Health & Social Care or Leadership & Management desirable but not essential
• Relevant care or management qualification preferred

• £50,000 salary
• Monthly car allowance
• Senior leadership role with genuine operational influence across specialist services

If you’re an experienced healthcare operations professional looking for your next senior challenge in specialist services, I welcome a confidential conversation.

Meridian Business Support is a recruitment specialist acting on behalf of our client as an Employment Agency for this vacancy.