Senior Account Manager

Multi-Site Senior Account Manager - Gi Group

East of England including Lowestoft

Salary: £34k - £38k + Bonus + Car Allowance + Award Winning Benefits

Are you a dynamic and driven professional with a passion for operational excellence, team development, and client satisfaction? We are seeking a Multi-Site Senior Account Manager to lead the on-site delivery of key performance indicators (KPIs) across a minimum of two and a maximum of four sites. This is a fantastic opportunity for someone who thrives in a challenging and fast-paced environment while maintaining strong client relationships and delivering exceptional results.

Key Responsibilities:

Operational Excellence:

Manage the delivery of operational KPIs and ensure the smooth running of multiple on-site contracts.

Build and maintain strong relationships with key clients as the escalation point for any issues.

Ensure all Management Information (MI) reports and KPIs are prepared accurately and on time for weekly client reviews.

Team Leadership & Development:

Recruit, train, coach, and motivate your on-site teams to deliver on KPIs and Service Level Agreements (SLAs).

Conduct appraisals, create development plans, and foster a positive work culture with work/life balance.

Process & Compliance:

Ensure compliance with company standards and government regulations regarding temporary staff employment.

Conduct site audits and ensure corrective actions are implemented for any administrative errors or issues.

Maintain a robust out-of-hours rota to ensure site coverage at all times.

What We’re Looking For:

Proven experience managing multiple sites and teams, with the ability to deliver operational KPIs and SLAs.

Strong leadership and people management skills, with a focus on training, coaching, and motivating teams.

Excellent client relationship management and communication skills, acting as a trusted point of escalation.

Financial acumen and experience managing budgets, projections, and cost controls.

Exceptional organisational and problem-solving skills, with the ability to work under pressure and meet deadlines.

What We Offer:

Competitive salary and benefits package.

Opportunity to make a significant impact across multiple sites.

A supportive and collaborative team environment.

Career development opportunities within a growing organisation.

If you’re ready to take on a challenging and rewarding role where you can lead, inspire, and deliver excellence, we want to hear from you