Field Collections Agent

Field Collections Agent

Start date: 16th February 2026
Location: Within a 90‑minute travel radius of your home (applicants must reside within Lowestoft)
Salary: £27,965 + £4,200 per annum car allowance + uncapped monthly bonus (current Field team earn monthly bonuses from £200–£400)
Earnings potential: Up to £35,765 per year (incl. car allowance)
Hours: Flexible, 40 hours per week (including prime hours)
No warrant work involved.

Do you hold a full UK driving licence and have access to a vehicle?
Prefer working independently, outdoors, and engaging with people face‑to‑face?
Value flexibility and autonomy in your schedule?
If that sounds like you – Orbit Credit Services has an excellent opportunity waiting.

As a Field Collections Agent, you'll be the friendly face of Orbit, meeting customers at their homes to help them find a way forward with their finances. You'll offer empathy, guidance, and practical solutions that make a real difference.

• Visit customers to resolve outstanding arrears and discuss payment options.
• Handle accounts for both regulated and non‑regulated clients, including reconnection visits.
• Accept payments, set up repayment plans, and re‑engage customers with client services.
• Educate customers about the potential consequences of non‑payment.
• Use an Orbit‑supplied iPad to update account outcomes in real time.

We offer a 40‑hour work week with a supportive approach to work‑life balance. Your visits will be scheduled across the following operating window:
Monday‑Friday: visiting between 8am‑8pm
Saturday: 9am‑1pm
10 of your 40 hours must be worked during prime hours (4pm‑8pm Monday and Saturday 9am‑1pm).

• 31 days holiday (incl. bank holidays + December shutdown)
• Fuel card for business use
• Referral Bonus Scheme
• Uncapped monthly bonuses (£200–£400 typical)
• Comprehensive 5‑week induction programme
• Ongoing training and professional development
• Access to Medicash and Employee Assistance Programme

• Clear criminal record.
• No CCJs, IVAs, or bankruptcies in the last 6 years.
• Full driving licence (max 6 points), own car, and will require business insurance.
• Tech‑savvy and comfortable working independently.

Job type: Full‑time
Pay: £27,965.00 – £35,765.00 per year
Job : CCAFLD