Student Employee - Northwest

Title

Student Employee
- Northwest

Department

NW Career Services

Campus Location

Northwest Campus

Employee Classification

STU
- Student

Position Type

PT
- Temporary

Grant Funded

No

Compensation Details

Starting Pay - $15.00

Work Hours

Varies by department

Remote Eligible

This position is not eligible for remote work

Job Summary

The student employee position will focus on administrative support, learning support, or specialized support while offering educational and career growth. Student employees are generally responsible for the following:
Providing excellent customer service to students, faculty, staff, and campus visitors. Answering incoming phone calls. Performing a variety of administrative and/or office duties. Providing assistance and support to faculty and/or staff in completing special projects as assigned.

Primary Duties and Responsibilities Shared Duties / Responsibilities

• Performs general administrative responsibilities in support of the department/office/campus
• Completes department-specific projects as assigned
• Provides customer support to students
• Provides team support to colleagues
• Provides technical support on TCC platforms (e.g., myTCC, HelloTCC!, and Canvas, etc.)
• Additional duties/responsibilities as assigned
• Attends the workplace regularly, reports to work punctually, and follows a work schedule to keep up with the demands of the worksite
• Completes all required training and professional development sessions sponsored through Tarrant County College (TCC)
• Supports the values of the College: teaching excellence, student success, innovation and creativity and service to the College
• Supports the mission, values and 3 goals and 8 principles of the College

Administrative Support

• Managing office correspondence (phone, mail)
• Operating office equipment

Instructional Support

• Provides lab and classroom support
• Addresses discipline-specific questions from students
• Completes Tutoring Certification after hire
• Provides tutoring for discipline area or lab

Mentor

• Supports and engages with new students throughout the academic year
• Participates in one‑on‑one and group sessions as a campus/college advocate, role model, and student resource
• Serves as an energetic and enthusiastic volunteer to help first‑year students succeed at TCCD
• Learns and shares information about the TCCD community, student life, and campus resources
• Demonstrate leadership potential
• Be self‑motivated with a positive attitude
• Learns about different cultures
• Develops and maintains relationships with as well as provides assistance and support for first‑year students (focus on a smooth transition, acclimation, and a sense of belonging)
• Serve as a resource for students new to TCCD
• Helps facilitate and encourage attendance at all FYE programs
• Participates in training, programs, and activities and attends group meetings
• Attends group meetings
• Serve as a positive role model

Specialized Support

• Completes campus/department‑specific projects
• Maintains confidentiality of all records and databases associated with assigned area
• Manages small research or technical related task
• Responsible for operating certain specialized technical equipment or working in department‑specific software (District departments ? non‑curriculum related)
• Provides support to the assigned areas during college presentations

• Performs Other Related Tasks as Required

Required

Minimum Qualifications

• High school diploma or GED
• Currently enrolled in at least six (6) credit hours with Tarrant County College
• Customer service experience
• Strong communication skills
• Experience with word processing, spreadsheet and presentation software (i.e. Microsoft Office, etc.)
• Experience with web-based software (e.g. Microsoft 365, One Drive, Canvas, Blackboard, etc.)

Administrative Support:

• Professional telephone etiquette

Instructional…