Assistant Director - Visitor Center and Operations

Assistant Director - Visitor Center and Operations

Performs varied and complex administrative duties in the management and coordination of a large specialized project and/or program. Requires independent judgment and application of established policies and procedures. Works under general supervision with evaluation based on overall results obtained.

Founded in 1923, Texas Tech University began with a mission to serve the needs of West Texas, but its impact has always reached far beyond. Today, Texas Tech, located in Lubbock (pop. 300,000+), is home to a vibrant community of more than 42,000 students. Texas Tech's 1,800-acre campus showcases Spanish Renaissance architecture and is home to one of the country's largest public art collections.

Its 13 colleges include a prestigious School of Law and a distinguished School of Veterinary Medicine. These programs equip students with the skills and knowledge needed to excel in their respective fields. Built on the values of West Texas — hard work, grit and authenticity — the university graduates students who are deeply engaged in service to their communities and well-positioned to succeed in the world.

Texas Tech is committed to achieving research and scholarly accomplishments that compare favorably to the member institutions of the Association of American Universities (AAU). For more than 100 years, Texas Tech has been a premier destination for those seeking a world-class education and a unique, personalized experience as a member of the Red Raider family.

Manage assigned staff through coaching and mentoring and provide professional development opportunities.

Assist with providing reports for staff utilizing the CRM reporting software and ensure that they are using the system for optimized Visitor Center operations.

Address visitor concerns, resolve scheduling conflicts, and respond to situations requiring immediate attention or problem-solving.

Communicate effectively with the prospective students, parents, and advisors through meetings and admission presentations in office or campus/regional events.

Plan, supervise and implement receptions, public relations and recruitment events on campus. Assess programs to determine effectiveness.

Partner with Alumni Association, Parent and Family Relations, and other campus community offices in university wide student recruitment efforts.

Development and assessment of assigned staff performance and provide regular feedback as needed.

Maintain detailed records of fiscal responsibilities including efficiently allocating allotted resources to maximize effectiveness.

Assist the Associate Director of Visitors Center with daily oversight of programs and events.

Hire, train and supervise subordinates

Ensure Visitors Center facilities, presentation spaces, and associated resources are maintained and prepared for daily operations.

Ability to drive Texas Tech fleet vehicles.

Ability to demonstrate working knowledge of Microsoft Office Suite.

Ability to learn and utilize customer relationship software.

Working knowledge of admissions policies and procedures, enrollment goals, university facts, knowledge of recruitment market, and proficient use of admissions and recruitment technology.

Bachelor's degree in the area of specialization or closely related field. Three years of related administrative and technical experience. Additional job related education may be substituted for the required experience on a year-for-year basis.

This position requires eligibility to drive TTU vehicles, including a valid U.S. driver license and two years of driving experience.

Sales and territory management experience.

Event planning, coordination and implementation.

Possess management experience.

Adherence to robust safety practices and compliance with all applicable health and safety regulations are responsibilities of all TTU employees.

Compensation is commensurate upon the qualifications of the individual selected and budgetary guidelines of the hiring department, as well as the institutional pay plan.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information or status as a protected veteran.