Customer Service Coordinator

Customer Service Coordinator

We are seeking an attentive, dependable Customer Service Coordinator to handle incoming calls, relay critical messages, and manage after-hours administrative workflows in our small, dog-friendly office. In this role, you will perform essential administrative assistant tasks while acting as a reliable telephone operator, fielding varied calls that average about one minute each and dispatching on-call personnel. While this is not a high-pressure call center environment, candidates with a strong customer service mindset, background as a medical assistant, or prior experience in medical or insurance intake will excel.

Day-to-day work involves basic reception duties, updating logs using Microsoft Office tools like Word and Excel, organizing schedules, and maintaining light facility tidiness. You will also coordinate with an off-site logistics team or office administrator to ensure smooth shift handoffs and follow HIPAA standards.

Competitive Pay: $17/hr DOE to start! If you are transitioning from another customer service, we offer great starting rates for our 1st shift hours.

Comprehensive Benefits:
Includes premium health insurance (medical, dental, vision) and eligibility for an incentive recognition bonus program.

• Answer inbound phone lines swiftly, gather accurate caller details, and deliver top-tier customer service during brief, one-minute interactions.
• Act as an overnight telephone operator, routing urgent matters, taking clear messages, and entering on-call physician and service schedules.
• Function as an overnight administrative assistant, checking daytime messages, updating internal documentation in Word, and entering records in Excel.
• Perform light reception and front-desk maintenance duties, including sorting monthly mail, stamping envelopes, and keeping common office areas clean.
• Support incoming inquiries related to patient intake, prescription routing, or health insurance verification, drawing on skills typical of a former medical assistant.
• Track night-shift communication logs and dispatch transport or courier logistics requests as needed.
• Review night notes and forward pending action items to the daytime office administrator using the Microsoft Office suite.
• Maintain complete compliance with HIPAA regulations and facility security guidelines while operating the overnight shift independently.

• Typing & Data Entry:
  Ability to touch-type accurately without looking at the keyboard; solid basic spelling and computer literacy.
• Software Familiarity:
  Comfortable handling day-to-day clerical tasks using Microsoft Office, specifically entering table data in Excel and creating notes or logs in Word.
• Communication & Background:
  Fluent in English (bilingual Spanish/English is a plus); prior experience in customer service, a multi-line call center, an insurance office, or as a reception specialist.
• Healthcare Knowledge:
  Experience as a medical assistant or medical administrative assistant is helpful for navigating HIPAA and medical intake terminology.
• Office & Systems Acumen:
  Working knowledge of front-office processes, message escalation, and scheduling coordination typically overseen by an office administrator.
• Scheduling & Routing:
  Understanding of basic delivery, service dispatch, or transport logistics to direct after-hours requests to the right on-call staff.
• Reliability & Independence:
  Must have dependable personal transportation (location is not bus-accessible) to report in during all weather conditions, a steady work history, strong attendance, and comfort working alone on an 8-hour shift in an office with dogs.

• Low-Stress, Independent Shift: A very laid-back, quiet work…