Business Support Manager

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We are The Housing Network (THN), a private Limited Company with a purpose.

We exist to provide 'More than a Roof', because when life is at its toughest, we believe everyone deserves a safe and stable place to rebuild their lives.

Homelessness is a vast and complex issue that does not have a single solution. In understanding that reality, we've learned the importance of perspective; appreciating that if we continue to innovate, collaborate, and give our best, we are playing our part in making a vital difference.

We are a team that is absolutely committed to innovate, excel and be dependable in all that we do.

Working hard together to achieve our mission of providing Better Accommodation, Better Support, Better Partnerships, and as a result Better Business.

If you thrive in a fast pace, dynamic environment and have excellent organisational, project management and communication skills, with a personal drive to improve and support business processes, impacting the whole organisation, then this is the perfect job for you!

In this critical role, reporting directly to the Director of Housing and Support, you will be the backbone of our office operations, playing a crucial part in keeping things running smoothly. You will be self-motivated, and be part of an enthusiastic team, driving new accommodation and support projects to help people experiencing homelessness and multiple disadvantages - overcoming barriers to achieving greater independence.

You will support the production of policies, KPI reports and communication material such as procedural flowcharts and power point presentations, in addition to providing excellent administrative and project support across the organisation. Coordinating meetings with partner agencies and commissioned services, as well as managing and responding to a variety of requests. In doing so, you will identify business areas that require process improvements and develop solutions to enhance operational efficiency.

A passion for helping to reduce the cycle of homelessness is a must!

• Produce project plans as required, track the progress of actions, and identify risks to the project lead for multiple projects at any one time.
• Co-ordinate diaries to arrange internal and external meetings e.g. Registered Providers inspections & contract monitoring inspections.
• Co-ordinate data/performance metrics for internal SLT reporting.
• Organise and lead on event management for new services and wider sector engagement events.
• Co-ordinate AOP data for commissioners across all AOP services and populate Local Authority KPI templates and requests for information.
• To be the senior point of contact at Head Office for all AOP field staff for example, stationary orders, software/hardware queries, IT queries.
• Produce and manage an inventory control sheet for AOP items required in the field.
• Proof-read and format documents.
• Develop visual aids using appropriate software to support service delivery.
• Complete background research where required to support AOP proposals or service enhancement activity.
• Be an extension of the AOP SLT members where appropriate, with an ability to 'look through their lens' in the support of colleagues.
• Provide wider administrative support to AOP Delivery Team where necessary including collating general planning documentation.
• Generate and update presentations and communications.
• Collate and prepare information for AOP SLT members prior to stakeholder meetings.
• Maintain a track of core / critical tasks ensuring that AOP SLT members meet any required deadlines.
• Work across the business to collate relevant data / information required for AOP proposals and wider engagement.
• Collate, manage and update relevant contract documents.
• Professionally, confidently and appropriately liaise with external and internal stakeholders.

Internal - Director of Housing and Support, Active Opportunities Pathway Team (AOP), Supported Housing Team, Senior Leadership Team / SLT