Aftersales & Defect Administrator

Company Overview

Coinford is a groundworks and concrete frame specialist that deliver contracts ranging from £1million to £50million throughout London and the Southeast of England.

Based in our Luton office we are seeking a proactive and customer-focused Aftersales & Defect Administrator to join our construction team; this role you will be the main point of contact for our clients and after project completion handling defect reports and general after-sales queries.

• Handle all incoming after-sales queries and defect reports from clients and site teams.
• Log, track and update all issues on the companys after‑sales / CRM system.
• Liaise with internal teams to arrange inspections, repairs and remedial works.
• Coordinate schedules and appointments between clients and contractors.
• Monitor service‑level agreements (SLAs) to ensure timely resolution of issues.
• Maintain accurate records of all communications, appointments and completed works.
• Prepare and issue relevant correspondence including work orders, appointment confirmations and completion reports.
• Support senior leadership in reporting trends, recurring issues and performance statistics.
• Deliver excellent customer service and uphold the companys reputation for quality and reliability.

• A professional, courteous and empathetic approach to client interactions.
• Ability to build strong relationships with clients, subcontractors and internal teams.
• Strong administration and organisational skills with excellent attention to detail.
• Ability to work independently while remaining proactive and self‑motivated.
• Proficiency in Microsoft Office (Word, Excel, Outlook) and CRM / field management systems.
• Excellent communication skills, both written and verbal.
• Ability to manage multiple tasks and priorities in a fast‑paced environment.

• Previous experience in an administrative, customer care or aftersales role ideally within construction or house building.
• Proven ability to identify and proactively resolve problems.
• Flexibility and adaptability as a collaborative team player.

• Competitive salary package commensurate with experience.
• Pension salary sacrifice scheme.
• 25 days holiday plus bank holidays.
• Training & Development Opportunities.
• Death in service insurance scheme.
• Employee Assistance Programme (EAP).

Employment Type : Full-Time

Experience : years

Vacancy : 1

Yearly Salary : £20,000 - £35,000