Endoscopy Receptionist

Main area Endoscopy Grade NHS AfC:
Band 2 Contract Permanent Hours Part time - 30 hours per week (Will include some weekend shifts) Job
-END
88602-EH

Site Luton and Dunstable Hospital Town Luton Salary £25,272 per annum Salary period Yearly Closing 19/11/2026 23:59 Interview date 01/12/2026

Job overview

The Endoscopy Department Booking Office is looking for an enthusiastic Receptionist to join their friendly team, working alongside other admin team members in a fast-paced and busy clinical unit.

Main duties of the job

Greet and receive patients and visitors upon arrival to the Endoscopy unit, ensuring they are welcomed professionally and promptly notifying the appropriate nursing staff of their presence.

Handle telephone calls efficiently, responding to enquiries from both clinical staff and the public regarding patient admissions, transfers, and discharges. Ensure all information is accurately documented and communicated to the relevant individuals.

Manage and organise patient documentation, including the collation, preparation, and electronic scanning of all paperwork into the hospital’s patient records system.

Prepare all necessary admission documentation in advance to support smooth patient intake processes.

Perform administrative tasks related to patient admissions and discharges using the patient information system.

Working for our organisation

Bedfordshire Hospitals NHS Foundation Trust provides hospital services to a growing population of around 700,000 people living across Bedfordshire and the surrounding areas across two busy hospital sites in Bedford and Luton. Both hospital sites offer key services such as A&E, Obstetrics-led Maternity and Paediatrics. You will be joining a friendly, high performing Trust committed to ensuring the health and wellbeing of staff.

As one of the largest NHS Trusts in our region you will have access to a programme of high quality training and development to help you grow your career. The Trust continues to be committed to delivering the best patient care using the best clinical knowledge and technology available.

Our values

We not only recruit based on qualifications and experience - we recruit individuals who demonstrate the behaviours which underpin our Trusts core values. We achieve this by using values based recruitment. We are dedicated to making our recruitment practices as inclusive as possible for everyone, we are committed to promoting equality and diversity, and creating a culture that values differences.

Please note that vacancies may close prior to the advertised closing date when sufficient number of applications have been received. All new staff will be subject to a probationary period covering first 6 months in post. Travel between hospital sites may be required. Please review all documents attached to ensure you familiarize yourself with all requirements of the job

Detailed job description and main responsibilities

The post holder will be the primary point of contact for patients and their families within the Endoscopy Unit and will provide a welcoming and professional reception.

The Endoscopy Receptionist will manage telephone enquiries from patients and internal departments with efficiency and courtesy.

The post holder will also support the Endoscopy booked admissions process and carry out a range of essential clerical tasks, including the preparation and management of patient documentation, as well as utilise the hospital's computerised patient information system and assist in data collection and reporting, as required.

Person specification Qualifications

• Good Standard of Education (equivalent GCSE maths/English)

Experience

• Previous Reception experience and evidence of competence at the role
• Experience of working within NHS Environment
• Experience…