TOCC Network Operations Apprentice

Overview

Want to get your career off to a flying start? The sky’s the limit with TUI. We’re the world's number one tourism business, operating in around 180 destinations worldwide, which means limitless global opportunities for you and your future.

About the Role

Join TUI as a Network Operations Apprentice and play a key part in ensuring the safe, efficient, and on-time operation of our airline. Based in the TUI Operations Control Centre (TOCC) in Luton, you’ll gain hands-on experience across Operations, Customer Support, and Operational Planning while completing a Level 3 Aviation Ground Specialist over 18 months. This is a fantastic opportunity to learn how we manage our global flying programme, support customers during disruptions, and contribute to planning and performance analysis—all within a fast-paced, 24/7 environment.

About the Job

Operations Support

• Gain knowledge and skills to support 24/7 Operations Control Centre activities.
• Maintain accurate communication with key stakeholders (Ground Handling Agents, GOC, Customer Teams).
• Monitor daily flying programme, including aircraft movements and delays.
• Provide operational support to ensure compliance with statutory, company, and commercial requirements.
• Record key on-the-day operational information.

Customer Support

• Draft and send customer communications during network disruption, following tone of voice guidelines.
• Liaise with stakeholders to minimise customer impact from programme changes.
• Ensure customers receive welfare provisions (vouchers, hotels, transport) per TUI policy.
• Monitor flight status and communicate delays accurately.
• Resolve on-the-day operational issues and maintain accurate welfare spend logs.

Planning Support

• Assist Operational Planning Team across Performance & Analysis, Fleet Planning, Licensing, and Leasing.
• Collect data for safety investigations and flight delay evidence packs.
• Support departmental quality systems to maintain compliance with processes and procedures.

Apprenticeship Learning & Development

• Complete mandatory training and apprenticeship assignments.
• Attend personal and professional development courses.
• Prepare for end-point assessment and achieve Level 3 Aviation Ground Specialist Apprenticeship.
• Take ownership of personal development and reflection.

You’ll have the opportunity to build relationships and collaborate with a wide range of stakeholders, including Flight Crew, Airport Duty Managers, TOCC & Operations Teams (Slot Coordinators, Planning & Crewing), Market Customer Service, Ground Operations, and our Apprenticeship Provider. This exposure will give you a great insight into our dynamic business. You’ll be empowered to make meaningful suggestions to all stakeholders, offering valued insight and driving effective decisions and solutions for TUI.

We welcome applications from those who studied outside the UK. However, a requirement of our training providers and universities is that we provide them evidence that these grades are the correct equivalent to GCSEs/A levels or Degrees. You will be required to apply for your grades to be converted and you can do this by visiting:
Home Page () and applying for a statement of comparability.

Benefits

• Starting salary for the role is £24,000 per annum with fantastic progression
• Fantastic holiday benefits including discounts, special offers and the ability to purchase additional TUI time off
• Health and Wellbeing support in five key areas – Financial, Health, Social, Community and Career
• Excellent rates with foreign exchange and discounts with retailers
• Investment in your development
• Pension scheme and life assurance
• On completion of the apprenticeship programme a voucher (amount dependent on the apprenticeship level) and an extra day off
• Access to student discount via Totum Apprenticeships
• Network of other apprentices and colleagues
• Be Rewarded Platform – savings at high street shops, on days out and more
• All the employee networks

About You

We’re looking for someone who:

• Is fluent in English (spoken and written)
• Holds 5 GCSEs (Grade 4 or equivalent) including Maths & English
• 18+ years of age (or has turned 18 years old before 1st March 2026)
• Has at least 6 months of customer service experience
• Ha…