Ocean freight Operations Specialist

Our client is seeking an Ocean freight Operations Specialist to join their team.

This role can be based from Purfleet or Luton - Exports and cross trade experience.

• As part of the operations team learn all customer processes and be ready to support colleagues as required
• Provides high level of service for primarily OFR (but also other modes when required) customers and learn and develop skills relating worldwide event logistics.
• Drives own performance and challenges others positively to achieve KPIs
• Participates in reviews with team to identify areas of improvement, reviewing KPIs and enhancing overall service quality
• Collaborates with operations and warehouse team and other functions to ensure smooth customer-related process flow
• Prioritizes work tasks and calls out to team leader/supervisor where assistance required, process improvement required or where own work load enables assistance to other colleagues.
• Takes an active role in personal development and coaching positively pushing line managers for 1-2-1 time, feedback and identification of training needs
• Serves primary contact for at least one of the teams top customers and provides support to other colleagues within department.
• Implements the clients people processes in a consistent manner to ensure excellent service delivery, customer retention, profitability and adherence to station and own KPIs and metrics.
• Ensures that all external and internal enquiries are responded to promptly and professionally
• Escalates issues if required.
• Ensures that all interactions of self and team are compliant with the clients Code of Conduct and other compliance requirements e.g. anti corruption.

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