Private Patient Service Manager

Job overview

The Private Patient Service Manager provides operational and strategic support to the Trust’s Private Patient Lead, contributing to the development, implementation, and ongoing delivery of private patient services in line with Bedfordshire Hospitals NHS Foundation Trust’s THRIVE values. The post holder will play a key role in supporting the development of private patient surgical theatre pathways, working collaboratively across the organisation.

Ensure private patient services meet agreed performance standards, including access, scheduling, and pathway efficiency.

Work collaboratively with the Private Patient Lead, General Manager, Clinical Leads, Senior Ward Manager within Private Patients, theatre teams, and corporate services to develop, implement, and review private patient service improvement plans.

Support the establishment and maintenance of appropriate financial controls and income assurance across private patient activity.

Act as a champion for patient safety, quality, and operational effectiveness within the private patient pathway.

Work in partnership with colleagues across the Trust to support delivery of corporate objectives and business plans, ensuring private patient services align with quality, governance, contractual, financial, and workforce requirements.

Lead by example as an ambassador for the Trust, consistently demonstrating Trust values and maintaining the highest standards of professionalism, behaviour, and compassion.

Bedfordshire Hospitals NHS Foundation Trust provides hospital services to a growing population of around 700,000 people living across Bedfordshire and the surrounding areas across two busy hospital sites in Bedford and Luton. Both hospital sites offer key services such as A&E, Obstetrics-led Maternity and Paediatrics. You will be joining a friendly, high performing Trust committed to ensuring the health and wellbeing of staff.

As one of the largest NHS Trusts in our region you will have access to a programme of high quality training and development to help you grow your career. The Trust continues to be committed to delivering the best patient care using the best clinical knowledge and technology available.

We not only recruit based on qualifications and experience - we recruit individuals who demonstrate the behaviours which underpin our Trusts core values. We achieve this by using values based recruitment. We are dedicated to making our recruitment practices as inclusive as possible for everyone, we are committed to promoting equality and diversity, and creating a culture that values differences.

Please note that vacancies may close prior to the advertised closing date when sufficient number of applications have been received. All new staff will be subject to a probationary period covering first 6 months in post. Travel between hospital sites may be required. Please review all documents attached to ensure you familiarize yourself with all requirements of the job.

To provide guidance and support to Clinical Leads, Head and Deputy Heads of Nursing and Matrons and teams across the clinical service line and promote continual improvement in quality, performance and delivery of Trust objectives.

To work collaboratively with the leadership team in delivering specialty and trust objectives.

Maintain excellent working relationships with Senior Ward Manager within Private Patients to ensure daily management of patient flow, bed management and ongoing safety within the ward.

Support the Private Patient Lead and General Manager in establishing the accountability structures within the clinical service line ensuring that responsibility is delegated appropriately so that decisions can be taken as close to service provision as possible.

Manage and motivate staff to deliver and improve services so meeting the needs of patients.

In conjunction with the Private Patient Lead and General Manager, develop the business and planning processes to deliver services to required standards and within the available resource base.

Work collaboratively with Business partners to ensure effective financial, quality and workforce planning that meets the needs of both current and future service developments.

Ensure that all staff receive appropriate education and training opportunities which supports the workforce strategy and therefore, the strategic aims of the Trust.

Facilitate service transformation by planning and taking action to ensure private patient services are fit for purpose, with the capacity and capability to meet current and future demand and standards.

Develop and maintain effective processes to monitor, analyse, and manage private patient activity and capacity, identifying underperformance against key operational objectives and taking timely corrective action to ensure Trust and relevant performance targets are met.

Work with the Private…