IT Hepldesk

Provide day-to-day technical support for warehouse and office users, resolving issues related to computers, handheld scanners, printers, and other IT equipment.

* Monitor, maintain, and troubleshoot network connectivity, Wi-Fi, and system access in the warehouse environment.

* Set up and configure new hardware and software for staff, ensuring proper functionality and security compliance.

* Assist in managing user accounts, passwords, and access permissions in accordance with company IT policies.

* Support and maintain warehouse management systems (WMS), ensuring operational continuity for the logistics and operations teams.

* Log, track, and document all IT support requests and resolutions using the company’s ticketing system.

* Coordinate with external vendors or the central IT team for escalated technical issues or system upgrades.

* Conduct routine checks on IT equipment in the warehouse to prevent downtime.

* Provide basic IT training and guidance to warehouse staff on the proper use of systems and equipment.

* Support software updates, backups, and preventive maintenance tasks as required.

Experience and qualifications:

* Diploma or degree in Information Technology, Computer Science, or a related field.

* Minimum 1–2 years of experience in IT support, preferably in a logistics, warehouse, or industrial environment.

Skills and knowledge:

* Strong understanding of Windows operating systems, MS Office, and common enterprise applications.

* Hands-on experience with hardware troubleshooting (PCs, printers, scanners, mobile devices).

* Basic knowledge of networking (LAN, Wi-Fi, routers, switches).

* Familiarity with warehouse management systems (WMS) or ERP systems is an advantage.

* Excellent problem-solving and communication skills with the ability to work under pressure.

* Ability to collaborate effectively with non-technical warehouse and operations staff.

* Willingness to work on-site and occasionally outside normal business hours for urgent support