Product Adoption Specialist – Digital Workplace

Product Adoption Specialist – Digital Workplace

Luton/Hybrid

When it comes to innovation and achievement there are few organisations with a better track record. Join us and you’ll be able to play a big part in the success of our highly successful, fast-paced business that opens up Europe so people can exercise their get-up-and-go. With over 300 aircraft flying over 800 routes to more than 30 countries, we’re the UK’s largest airline, the second largest in Europe and the tenth largest in the world.

Flying over 80 million passengers a year, we employ over 13,000 people. Its big-scale stuff and we’re still growing.

The ITSO (IT Services and Airline Operations) organisation is responsible for the rapid delivery of reliable, scalable, and efficient IT infrastructure services that underpin the technology essential to easy

Jet’s growth and strategic ambitions.

Within ITSO, the Workplace Products team designs, delivers, and manages digital workplace solutions that enhance the employee experience. The team’s includes Productivity & Collaboration, Workplace Devices, and Adoption & Automation. These products enable more effective ways of working, boost employee engagement and agility, and leverage consumer-grade technologies to support a modern, connected workforce.

The Digital Workplace Product Adoption Specialist is responsible for developing and executing strategies that promote the effective adoption of Digital Workplace Products among easy

Jet employees. A key focus will be driving adoption and optimisation of Microsoft 365 tools to support modern ways of working. This role is pivotal for driving the successful adoption of digital workplace technologies and ensuring a seamless, user-centric digital employee experience (DEX).

Blending change management, user experience design, and platform enablement, the role will shape and execute adoption strategies that maximise the value of digital tools across the organisation, empowering employees, enhancing productivity, and supporting easy

Jet’s digital transformation journey.

The Digital Workplace Product Adoption Specialist is responsible for driving the successful adoption and effective use of Workplace Products. This includes developing strategies, delivering training, enabling change, and continuously improving the digital employee experience. The role reports to the Workplace Product Adoption & Automation Product Lead.

• Define and execute adoption strategies aligned with business goals and user needs.
• Collaborate with stakeholders to prioritise initiatives that maximise product value and engagement.
• Align adoption efforts with change management, communications, and platform roadmaps.
• Contribute to the design and execution of adoption strategies at scale

• Develop targeted messaging and campaigns tailored to user roles and digital maturity.
• Build and maintain user personas to inform onboarding and engagement strategies.

• Design and deliver training programs, toolkits, and self-serve resources.
• Promote peer learning through community channels and
  · Tips & Tricks
  · content.

• Act as a change agent, fostering a culture of digital curiosity and continuous learning.
• Identify impacted user groups and deliver clear, user-focused communications.

• Monitor adoption metrics and user feedback to assess impact and identify improvement
• Provide actionable insights to leadership to inform product and engagement strategies.
• Track measurable outcomes such as increased M365 usage, reduced support tickets, and improved satisfaction scores.

• Research & Innovation - Monitor industry trends and emerging technologies, translating insights into actionable recommendations.
• Technology Evaluation & Selection - Evaluate current and emerging technologies through a user-centric lens.
• Strategic Partnerships & Value Realisation - Build strong relationships with internal and external partners (e.g., Microsoft & TCS)

• Deep expertise in Microsoft 365 suite:
  Teams, SharePoint, One Drive, Viva,…