Hybrid Technical BA – Customer Platforms & CRM

A leading travel company in the UK is seeking a Technical Business Analyst to support business teams and turn their needs into clear requirements. This full-time role involves collaborating with various teams to ensure effective implementation of customer-facing platforms and process improvement. The ideal candidate will have experience in CRM and CCaaS environments, particularly with Salesforce Service Cloud, and be comfortable working in an agile setting.

The position allows for hybrid working and includes a competitive benefits package, including discounted flights and flexible benefits.
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