Technical Business Analyst - Customer Platforms

Technical Business Analyst - Customer Platforms

We are recruiting for a Technical Business Analyst (Customer Platforms) who will work closely with business teams at easy

Jet holidays to understand what they need and turn those needs into clear requirements for our development teams. In this role, you’ll support workshops, capture scope, prioritise features, and help keep delivery on track. You’ll work across Technology, Operations, Product, Dev Ops, and third‑party partners to make sure every change is understood, implemented correctly, and adopted successfully. You’ll look for ways to improve processes, simplify workflows, and make our customer‑facing platforms work smarter.

You’ll support implementation planning, help guide teams through delivery, and make sure requirements are interpreted correctly. You’ll also contribute to improving how we define, document, and measure change to help us build better foundations for the future.

• Cultural fit: someone who enjoys being close to detail but still connected to the bigger picture, able to translate business needs into technical requirements and technical detail into language people can easily understand.
• Experience:
  
  a Technical Business Analyst who understands how to define clear, actionable requirements for development teams, having supported contact centre environments before and knowledge of CRM and CCaaS platforms (especially Salesforce Service Cloud and Amazon Connect).
• Process mapping and optimisation: confident in mapping processes, optimising workflows, and assessing the impact of change; knows where friction sits and how better design can remove it.
• Agile experience: worked in agile teams familiar with approaches like BDD, and tools like Jira, Confluence, and Miro.
• Communication skills: clear, adapts message to audience, explains technical detail straightforwardly, influences teams toward a shared goal, comfortable preparing presentations.
• Vendor collaboration: partnered with third‑party vendors and internal development teams, keeping everyone connected and moving in the same direction.

In addition to a competitive base salary, we offer an all‑inclusive benefits package that includes a company‑wide bonus scheme, 7 % pension contribution, private medical insurance, share options, life assurance, and a range of flexible benefits you can tailor to your needs. You’ll have access to heavily discounted flights for yourself and your loved ones, free easy

Jet Plus membership, annual holiday vouchers, and a generous annual leave entitlement.

The role is full‑time and based at our easy

Jet holidays HQ near Luton Airport. We operate a hybrid working model of 3 days per week in the office.

Please click on the apply button to complete your application. In the event of a large volume of applications, the closing date may be brought forward – please apply promptly to avoid disappointment.

At easy

Jet, we are dedicated to fostering an inclusive workplace that reflects the diverse customers we serve across Europe. We welcome candidates from all backgrounds. If you require specific adjustments or support during the application or recruitment process, such as extra time for assessments or accessible interview locations, please contact us at  We are committed to providing reasonable adjustments throughout the recruitment process to ensure accessibility and accommodation.

In 2019 we launched our easy

Jet holidays business with a mission to provide brilliant holidays at unbeatable prices. We want to lead the industry by making sustainable travel affordable and accessible to everyone – and to do this we’re building remarkable teams with modern ways of working. By joining us you’ll be part of the UK’s fastest growing tour operator and a company named as one of the Best Workplaces in Travel.

You’ll be given autonomy to do your job, a platform to share your ideas, and you’ll get to work with the very best people in the industry – all to create experiences that customers will remember forever.

• Business Area:
  Technology – easy
  
  Jet holidays
• Primary
  
  Location:
  
  United Kingdom, London, Luton Airport
• Organisation: easy
  
  Jet Holidays
• Schedule:
  
  Full‑time
• Unposting Date: 23/12/2025, 11:59:00 PM