Field Service Technician

Join to apply for the Field Service Technician role at Grosvenor Casino

As a Field Service Technician, you will support the products within the gaming operation across the region and estate to maximise revenue and profit opportunities. This role works closely with suppliers, support-based teams and operations to ensure a quick response to requested product moves and to undertake product installations and alterations of layouts, ensuring all activities are carried out in accordance with company policy and health and safety.

Car allowance & staff uniform provided. This is a field-based role; you will be expected to travel each day to venues you are supporting and stay away from home for 3‑4 days a week. Ideally, you’ll be located around the Birmingham/Midlands area but you will be expected to support a region and cover venues around the surrounding area.

• Carry out gaming product moves as directed by the Technical Services Manager.
• Update software, when necessary, to keep all software-based equipment fully up to date in line with company policy.
• Provide on-site training to club operations teams after installation of software or equipment updates and/or upgrades.
• Assist IT where possible with day-to-day on-site problems.
• Act as liaison engineer to sub-contractors carrying out equipment maintenance.
• Investigate and identify potential new technology to the Technical Manager that may offer operational benefits to the company.
• Familiarise yourself with any existing or new gaming product or equipment to minimize downtime.

• Excellent communicator and interpersonal skills.
• Able to work flexibly and open to new ideas.
• Team player with the ability to work on their own initiative.
• Excellent time management skills with the ability to prioritize work effectively.
• Additional hours and overnight stays may be required from time to time.
• Proven ability to maintain effective work performance while under pressure.
• Proven experience as a Support Technician or similar role.
• This is a field-based role; you will be expected to travel each day to venues you are supporting.

• A salary that reflects your value — you’ll earn a competitive salary that recognises your contribution from day one.
• A rewards package that goes further — from team competitions and bonuses to staff perks.
• A warm welcome that sets you up to win — our induction is a real welcome, not just a process.
• Work that means something — you’ll shape the way we do things, take part in exciting projects, and see your ideas make a real difference.
• A culture that puts people first — we’re proud to support and look out for each other.
• A high standard, shared together — we set the bar high because we care, and we do it as a team.
• Real support for your growth — whether you’re new to the industry or ready to take the next step, we’re here to help you develop and grow.

Be part of what’s next. If you’re looking for more than just a job — if you want to be part of a team that values passion, performance, and care — we’d love to hear from you. We’re building something special at Grosvenor Casinos. Join us and be part of it.

We’re for everyone. At Grosvenor Casinos and The Rank Group, we’re committed to creating a workplace that’s welcoming and inclusive. If you need any adjustments as part of your application or interview, just let us know — we’re happy to help.

Executive

Full-time

Gambling Facilities and Casinos