Head of Quality, Safety, and Improvement

Head of Quality, Safety, and Improvement

We are easy

Jet – a FTSE-100 listed, multi-billion-pound low-cost airline that serves tens of millions of customers every single year. If you’re reading this, you have probably already been an easy

Jet customer, and you’ll know that there is no more iconic (or Orange!) travel brand in Europe.

We fly more than 1,207 routes, connecting 38 countries across Europe, and employ more than 18,000 colleagues. We’re on a mission to make low-cost travel easy – and whatever your role here, you’ll connect millions of people to what they love using Europe’s best airline network, great value fares, and friendly service.

What makes us easy

Jet? Our Promise Behaviours – we are Safe, Bold, Welcoming and Challenging. Four Behaviours. One Spirit. One easy

Jet.

• Have a strong background in safety-critical industries, ideally aviation, with experience in quality, safety, and continuous improvement
• Enjoy leading teams, driving change, and shaping the future of operational excellence
• Can be in our Luton head office 3 x per week

You’ll join our Quality, Safety & Improvements Team, part of the central Ground Operations function. This team is responsible for setting the policies and procedures that underpin safety, readiness, regulatory compliance, training, and continuous improvement for Ground Operations, supporting a safe and on‑time operation across our network.

As Head of Quality, Safety, and Improvement, you’ll lead the QSI team to define and deliver strategy, standards, and policies for Ground Operations. You’ll manage the design and delivery of training, ensure regulatory compliance, and act as the primary interface with governing bodies. You’ll drive continuous improvement initiatives, working cross‑functionally to optimise performance and operational readiness. You’ll also lead system improvements, oversee key change projects, and develop a high‑performing team, all while maintaining a strong focus on safety and compliance.

• Defining strategy for the QSI team to support corporate and operational goals
• Managing the Ground Operations Quality, Safety, and Continuous Improvements Team
• Setting and maintaining standards, policies, and procedures for Ground Operations, including key manuals and documentation
• Leading the design and delivery of training in line with regulatory and departmental requirements
• Acting as the main interface with regulatory and governing bodies
• Driving continuous improvement and operational readiness initiatives across the business
• Leading system improvements and key change projects
• Deputising for the UK AOC Nominated Person as required
• Leading, managing, and developing the team to excel individually and collectively

• Strong background in safety‑critical industries, ideally aviation
• Proven leadership and line management skills, with the ability to build and manage relationships across a range of stakeholders
• Experience in change management and implementing initiatives in complex, dynamic environments such as airlines, logistics, distribution, tourism, or travel
• Excellent communication skills, both written and verbal, with confidence at all levels
• Ability to innovate, drive continuous improvement, and maintain attention to detail in a highly regulated environment
• Experience working in multi‑cultural environments
• Resilience and adaptability in a fast‑paced setting
• High degree of personal and professional flexibility

• Up to 30% maximum bonus
• Private Medical Insurance
• 7% pension contributions
• Excellent staff travel benefits
• 25 days of annual leave plus bank holidays
• Annual credit towards an easy
  
  Jet holiday
• Various flexible benefits and extras

This full‑time role will be based in Luton and will be 40 hours per week. We support hybrid working and we spend 60% of our time per month in the office.

At easy

Jet, we are dedicated to fostering an inclusive workplace that reflects the diverse customers we serve across Europe. We welcome candidates from all backgrounds. If you require specific adjustments or support during the application or recruitment process, such as extra time for assessments or accessible interview locations, please contact us at  We are committed to providing reasonable adjustments throughout the recruitment process to ensure accessibility and accommodation.

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