Team Leader​/Domestic Abuse Refuge Support Services; AWDO-P14197

Team Leader

This is a rewarding opportunity to lead a frontline team delivering trauma‑informed, person‑centred domestic abuse services, supporting women and children through refuge and community‑based provision while ensuring high standards, safeguarding and partnership working.

If you’ve also worked in the following roles, we’d also like to hear from you:
Domestic Abuse Team Leader, Service Manager, Senior Support Worker, Refuge Manager, Refuge Services Team Leader, Support Services Team Leader

Due to the sensitive nature of this role, we will be considering female applicants only, in accordance with the provision of the Occupational Requirement (Equality Act 2010, Schedule 9, Part
1).

SALARY: £30,095 per annum + Benefits

LOCATION:

Luton, Bedfordshire, East of England

JOB TYPE:
Full‑Time, Permanent

WORKING HOURS:

37.5 Hours per Week

We have a fantastic new job opportunity for a Team Leader to join a specialist support service working with women and children affected by gender‑based violence. This role sits within a trauma‑informed, person‑centred service that responds flexibly to the needs of survivors.

As a Team Leader you will supervise and support frontline staff, ensuring high‑quality delivery of refuge and community services while maintaining compliance with safeguarding, legislation and organisational policies. You will oversee case allocation, performance management and service outcomes.

The Team Leader role also involves partnership working with external agencies, contributing to service development and promoting values‑led, anti‑discriminatory practice. This is an opportunity to make a meaningful impact while supporting and developing a skilled operational team.

• Team Supervision and Support:
  Overseeing day‑to‑day supervision, guidance and coordination of frontline staff
• Service Delivery Oversight:
  Ensuring refuge and community services are delivered efficiently, safely and in line with best practice
• Case Allocation and Management:
  Coordinating referrals and allocating caseloads to ensure timely, appropriate support
• Safeguarding and Compliance:
  Ensuring compliance with safeguarding procedures, legislation and organisational policies
• Performance Management:
  Managing staff performance, conducting appraisals and addressing issues through formal processes where required
• Data and Quality Assurance:
  Monitoring accurate record keeping and outcome‑based reporting on case management systems
• Partnership Working:
  Developing and maintaining effective relationships with external agencies and stakeholders
• Service Development:
  Contributing to policy development, service improvement and strategic objectives
• Out‑of‑Hours Cover:
  Participating in the out‑of‑hours management rota and supporting helpline provision when required

• Previous experience supervising or managing staff within domestic abuse, social care or community support services
• A sound understanding of safeguarding adults and children and relevant legislation
• Experience of delivering trauma‑informed, person‑centred support services
• Strong organisational skills with the ability to manage competing priorities
• Excellent communication skills with a compassionate, non‑judgemental approach
• Ability to work collaboratively with partner agencies and represent services externally
• Confidence using IT systems for case management, reporting and administration

• Relevant qualification in social work, care management, housing or a related field
• Safeguarding Lead training or equivalent qualification
• Experience contributing to service development, policy review or quality assurance
• Knowledge of substance misuse, mental health or complex needs within domestic abuse services

• 25 days annual leave plus Bank Holidays
• Flexible working arrangements
• Comprehensive health cover (including dental, optical, physiotherapy, chiropractic, and more)
• Free health cover for children under 18
• 24/7 GP advice line and virtual doctor service
• Free counselling (24/7 hotline, up to six sessions, and clinical supervision)
• NHS prescription reimbursements
• Personal accident cover (including dental trauma)
• Exclusive retail, gym, tech, and travel discounts
• Birth & Adoption Grant for life event support
• Monthly paid well‑being hour
• Supportive team culture and professional development opportunities

This role requires a DBS check

Due to the sensitive nature of this role, ONLY female applicants will be considered in accordance with the Occupational Requirement (Equality Act 2010, Schedule 9, Part
1).

To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details. CV’s of Job Applicants meeting this requirement will be submitted to our Client for consideration. By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose.

JOB
-P14197