Store Manager, Retail & Store Manager

Store Manager

DEBRA UK – Lytham St Annes, England

Salary: £24,733.80 per annum

Contract: Permanent, Full‑Time (35 hours per week)

DEBRA is the national charity supporting individuals and families affected by Epidermolysis Bullosa (EB). Our mission is to provide lifelong care and fund research to find a cure. Every item sold in our shops helps us get closer to that goal.

Our values – Respect, Passion, Care, and Inclusivity – are at the heart of everything we do. When you join DEBRA, you become part of a team that’s committed to making a real difference.

• Lead, motivate, and develop a team of staff and volunteers.
• Deliver exceptional customer service and create a welcoming shop environment.
• Manage stock generation, rotation, pricing, and merchandising.
• Design creative and eye‑catching window and in‑store displays.
• Ensure compliance with Gift Aid procedures and policies.
• Maintain accurate records and ensure all retail operations comply with internal policies and external regulations.
• Support recruitment, training, and retention of volunteers.
• Handle donations, including lifting and manual handling of stock.
• Use internal systems and digital platforms confidently for reporting and communication.
• Ensure health & safety, safeguarding, and data protection standards are upheld at all times.

• Proven retail management experience (charity retail experience is a plus).
• Strong leadership and organisational skills.
• Excellent communication and interpersonal abilities.
• A proactive, hands‑on approach with a positive attitude.
• Confidence in using IT systems and managing retail administration.
• A commitment to DEBRA’s mission and values.

• Competitive salary
• Auto‑enrolment pension with DEBRA contribution
• Life Assurance Scheme
• Employee Assistance Programme (24/7 support for staff and families)
• Generous training budget and career progression opportunities
• 20 days annual leave + bank holidays (increasing with service)
• Long service awards and increased holiday entitlement
• Exclusive staff discounts
• Personalised recognition awards
• Opportunities for apprenticeships and internships

DEBRA is a Disability Confident Employer. We are committed to creating an inclusive and accessible recruitment process and workplace. If you require any reasonable adjustments during the recruitment or interview process, please let us know we’ll support you.

All roles at DEBRA require a DBS check and two satisfactory references. We take our safeguarding responsibilities seriously and are committed to equality, diversity, and inclusion in all areas of our work.