French-speaking customer service representative

Who are we looking for?

We need colleagues! Not just any colleagues, but those really good ones. Those colleagues who make everyone say "Wow, who is that!". And those who have a good command of French and Dutch in word and writing.

We are looking for someone who personally enjoys being helped well on the phone. You call with a problem or question and
* BAM*, that employee gets it. He/she is clear, makes you feel good and is friendly. You talk to someone who has the knack of turning every conversation into a (French) party. Satisfied, you hang up again. If you recognise yourself (or someone else) and want to offer that kind of top service to others, be sure to read on. We just might be a good match.

At Spangenberg Group, in Maastricht. We have all kinds of clients whom we help with their customer service. Usually, companies hire us because we are just really good at doing customer service. We are not that big, but very cosy. The atmosphere is informal and because we are a family business, the dynamics are often just that little bit (read: completely) different from larger companies.

Our contact centre is run by brother and sister Floris and Clair Spangenberg, aka the bosses. They are supported by the operations boss. That sounds like a lot of bosses, but at our headquarters in Maastricht you mainly notice the short lines of communication and informal atmosphere within our team. The doors are always open, we don't like long meetings, and everyone is allowed to be themselves.

Of course, we couldn't do anything without all our heroes who make a difference for our customers every day. So we are looking to reinforce this fantastic team of heroes! And for a client who has French‑speaking customers. Don't worry: you don't have to fly down the aisles in a cape or flex your muscles in a cool pose to be a real hero for us.

Do what you do best, be open to learning and feel responsible for the clients of the project you work for. You will join a company with enthusiasts who are working every day to help out that customer in need.

You:

• You are an enthusiastic go‑getter;
• masters the Dutch language perfectly;
• Mastered the French language perfectly;
• Are available for 12 to 40 hours a week;
• likes to work flexible hours, but standard office hours are also a possibility;
• have an even greater advantage if you already have at least 1 year of customer contact experience. This could easily include hospitality or another service profession.

We offer...

• A fun workplace on the outskirts of Maastricht‑Centre with driven colleagues and a dynamic team;
• training on the job, paid of course;
• paid break;
• plenty of snaps, depending on your age and work experience;
• free fruit, chocolate, cup‑a‑soup, coffee and of course ice creams in summer!

Type of employment:
Full‑time, Part‑time, Freelance / self‑employed