Customer Service Agent

Customer Service Agent – Metro Rod

Apply for the Customer Service Agent role at Metro Rod in Macclesfield. The position is office‑based with a 4 day working week and a starting salary of £26,743 per annum (increasing upon successful probation). The role is based at the Macclesfield Support Centre
.

• Log all customer jobs that come through to the Support Centre and organise the relevant Engineers to those jobs.
• Act as the first point of call for all enquiries over the phone and email, dealing with complaints and troubleshooting.
• Represent the Metro Rod brand to National Account, Local Account and domestic customers.
• Work closely with internal teams and external suppliers to keep all parties updated throughout the customer journey.
• Ensure that all relevant parties are kept up to date along the journey whilst adhering to any client SLAs.

• Exceptional customer service skills.
• Experience with in a Call/Contact Centre is essential.
• Proven experience in achieving customer satisfaction targets.
• Experience using different systems, as well as Microsoft Word, Outlook and Excel.
• Stakeholder management – experience working with internal and external stakeholders.
• Ability to follow processes and procedures.
• Strong eye for detail.
• Resilience.
• Experience dealing with complaints.
• Proactive approach – able to look at the bigger picture.
• Adaptability – able to think on your feet.
• Strong work ethic.

• Up to 25 days annual leave – plus bank holidays.
• Royal London company pension.
• Group life assurance.
• Additional paid leave / special leave.
• Cycle to Work scheme.
• Company events.
• Laptop / company mobile.
• Travel subsidy / mileage.
• Free eye tests / subsidy for glasses.
• Electric car charging points.
• Free standard parking.
• Employee assistance programme.
• Occupational health support.
• Employee discounts platform – Sodexo.

Sign in to set job alerts for “Customer Service Representative” roles and apply through the Metro Rod career portal.