Weekend Customer Service Agent

Overview

Weekend Customer Service Advisor – Metro Rod LTD (office-based role)

£12.86 per hour + Benefits
• 16 hours (8.5 hours each day). This is an out-of-hours team position.

• Providing a first-class customer experience for National Account, Regional Account, Local Account and Domestic customers
• Acting as the first line response to orders, enquiries, questions, and complaints, troubleshooting problems where appropriate and providing detailed information to clients in a timely manner. This includes both inbound and outbound contacts
• Updating and maintaining comprehensive information, which is fit for purpose, in the relevant system
• Collaborating with other Advisors in the team to ensure that information relating to clients is accurately captured and maintained
• Learning and adhering to multiple service level agreements of all clients
• Escalating any issues which cannot be resolved to a more senior manager to ensure customer satisfaction is achieved

• Exceptional customer service skills
• Experience with in a phone-based customer service/call-centre role
• Ability to follow processes and procedures
• Strong eye for detail
• Resilience
• Proactive approach – able to look at the bigger picture
• Adaptability – able to think on your feet
• Strong work ethic
• Minimum of 2 weekends per month in the office

• Up to 25 days annual leave (pro-rata) – plus bank holidays
• Royal London, Company Pension
• Group Life Assurance
• Additional Paid Leave / Special Leave
• Cycle to Work Scheme
• Company Events
• Laptop / Company Mobile
• Hybrid Working / occasional homeworking
• Travel subsidy / mileage
• Free Eye Tests / Subsidy for Glasses
• Electric Car Charging Points
• Free Standard Parking
• Employee Assistance Programme
• Occupational Health Support
• Employee Discounts Platform - Sodexo

• 0700-15:30
• 08:00-16:30
• 08:30-17:00
• 09:30-18:00
• 10:30-19:00

• Seniority level:
  Entry level
• Employment type:
  
  Full-time
• Job function:
  Other