Credit Controller - National Finance Team

Credit Controller - National Finance Team

Up to £27,675 per annum, plus benefits.

Metro Rod Ltd is a leading provider of drain clearance and maintenance services, operating across the UK. We work with high‑profile clients such as Equans, Amey, Aldi, Mitie, Greggs, McDonald’s, Wetherspoons and many others in the FM, social housing, property management, retail, industrial and leisure sectors.

Founded in 1983, Metro Rod Ltd and its sister company Metro Plumb deliver drain clearance and maintenance services across the UK, serving brands such as Willow Pumps and Filta within the Waste & Water Services Division.

Job Title: Credit Controller

Location: Macclesfield Support Centre, National Finance Team

Employment Type: Full-time, Permanent

Seniority Level: Mid‑Senior level

Role

Summary:

You will manage an extensive ledger on a day‑to‑day basis to maximise cash collection, highlight and mitigate financial risk, and contribute to the achievement of financial targets and corporate objectives. Your role involves handling difficult conversations with customers over the phone, managing current debt, working to strict SLA’s and KPIs, and operating proactively, confidently and thoroughly.

Key Responsibilities:

• Manage day‑to‑day ledger operations and generate reports.
• Exercise decisive judgement to mitigate potential financial risk to the business.
• Maintain strict SLA and KPI targets for cash collection and debt management.
• Communicate effectively with customers to resolve outstanding invoices and negotiate payment terms.
• Coordinate with internal teams to ensure timely processing of credit applications.
• Provide actionable reporting and analysis to management.
• Maintain accurate documentation and traceability of all credit activities.

What we look for:

• Experienced Credit Controller.
• Proficient with Sage 200.
• Previous experience within an office/call centre environment.
• Driven and keen interest in cash collection and debt reduction.
• KPI / results driven.
• Ability to multi‑task.
• Advanced literacy and numeracy.
• Advanced IT skills.
• Resilience – able to have tough conversations.
• Ability to build rapport quickly.
• Ability to work under pressure to tight timescales.
• Ability to make clear decisions and think clearly when under pressure.
• Strong team player.

What you get:

• 25 days annual leave plus bank holidays.
• Royal London, company pension scheme.
• Group life assurance.
• Additional paid leave / special leave.
• Cycle to Work scheme.
• Company events.
• Laptop / company mobile.
• Hybrid working / occasional homeworking.
• Travel subsidy / mileage.
• Free eye tests / subsidy for glasses.
• Electric car charging points.
• Free standard parking.
• Employee assistance programme.
• Occupational health support.
• Employee discounts via Sodexo platform.

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