Director & Transformation
Listed on 2026-01-07
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Management
Program / Project Manager, Change Management, Operations Manager
Our Story
In July 2019, Fourth joined forces with Hot Schedules to become the global leader in end-to-end restaurant and hospitality management technology solutions. Together, the merged company now represents the world’s largest and only provider of end-to-end restaurant and hospitality management solutions for customers across the globe and of all sizes, from a single location or franchisee restaurant to a global restaurant or hotel chain.
The combined company’s complete software-as-service (SaaS) solution suite including scheduling, time & attendance, applicant tracking, training, inventory management / procurement, HR / benefits and payroll services now serves customers in 120,000 locations worldwide and is supported by a dedicated, unified team across offices in the US, UK, Bulgaria, China, Australia, and UAE. Interested in joining our smart, fun, and talented team?
The Director of Change & Transformation (CTF) is responsible for establishing and leading Fourth’s enterprise-wide Change & Transformation Function. While the immediate priority is the execution of Fourth’s organisational restructure, this role is explicitly accountable for building a permanent, scalable change capability that will own and manage a long-term transformation and change portfolio across the organisation.
This role ensures Fourth transitions into an AI-native, GM-led, adoption-first operating model. The Director of CTF drives governance, alignment, change readiness, leadership enablement, and disciplined execution across all transformation work streams.
Mission
“To build and ope rationalise a lasting enterprise Change & Transformation Function that accelerates Fourth’s AI-native operating model, delivers the restructuring program, and institutionalises continuous improvement and adoption-led execution.”
Primary Responsibilities- Build the enterprise Change & Transformation Function as a permanent operating capability.
- Define the overarching transformation framework, methods, and standards.
- Partner with Executive and Senior Leadership to align transformation priorities.
- Translate Fourth’s AI-native strategy and customer journey model into organisational, process, and behaviour change requirements.
- Shape the future-state culture, ensuring the organisation adopts new ways of working.
- Establish and run the Transformation Steering Committee.
- Own the enterprise transformation roadmap (short-term restructure + long-term change portfolio).
- Maintain RAID, KPIs, decision logs, and cross-workstream dependencies.
- Ensure all initiatives follow consistent governance, OKRs, and reporting.
- Manage risks, issues, and critical escalations.
- Own the change strategy and operating rhythm across all initiatives.
- Lead readiness assessments, behaviour mapping, and change impact analyses.
- Guide work streams to align changes to customer outcomes (NRR uplift, adoption, productivity).
- Drive communications, engagement, and narrative clarity for all levels of the organisation.
- Equip leaders at all levels to operate in the GM-led, AI-native structure.
- Embed new leadership standards, rituals, and behaviours.
- Run leadership alignment sessions, coaching, and change capability uplift.
- Ensure culture and behaviours align to transformation goals.
- Design, recruit, and develop the CTF organisation (change managers, PMO, L&D, comms).
- Create reusable frameworks, playbooks, tools, and methods.
- Build a repeatable model for future enterprise change initiatives.
- Develop long-term portfolio prioritisation with executive stakeholders.
- 10–15+ years leading enterprise transformation and change
- Experience working directly with C-suite leaders
- Prior leadership of a centralised change or transformation office
- Strong organisational design and operating model capability
- SaaS, AI, or technology-led transformation experience preferred
- Consulting background (Bain/BCG/McKinsey-style) advantageous
- 🏖 Holidays. We all need to rest so you get 25 basic holidays…
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