Residence Specialist

The Residence Specialist will join a dynamic and supportive team within the Office of the Registrar, working collaboratively with team members to provide exceptional service to students and families. In this role, the successful candidate will develop expertise in interpreting and applying complex laws, policies, and regulations governing residency for tuition purposes under Wisconsin's Residency for Tuition Law.

The Residence Specialist is responsible for reviewing residency claims, determining tuition residency status, and advising students and families on the requirements for establishing and maintaining resident tuition classification. The position serves as a key resource throughout the residency determination process, providing guidance to students and campus partners while ensuring consistent and equitable application of state law. The Residence Specialist also supports the lead Residence Specialist in coordinating appeals reviewed by the Nonresident Tuition Appeals Committee.

While prior experience with a Student Information System (SIS) or residency-specific software is not required, the ideal candidate will be comfortable working with databases and other technology, possess strong analytical and problem-solving skills, and demonstrate a commitment to continuous process improvement. This position reports to the Assistant University Registrar for Enrollment & Residency in the Office of the Registrar.

The Office of the Registrar, a part of the Division of Enrollment Management, collaborates and engages with the campus community to ensure we effectively and efficiently meet the needs of faculty, staff, and students by continuously supporting the teaching and learning mission of the University of Wisconsin–Madison and embracing the Wisconsin Idea.

Key responsibilities for this role include:

- Reviewing and determining residency status for tuition purposes in accordance with Wisconsin's Residency for Tuition Law.

- Educating and advising students, families, faculty, staff, attorneys, and members of the public on residency requirements, policies, and the application of state law.

- Providing administrative and operational support for the Nonresident Tuition Appeals Committee, including the coordination of residency appeal processes.

- Maintaining and enhancing communications, business processes, and administrative systems to improve service delivery, efficiency, and the overall student experience.

• 5% Unique Responsibility:
  Meet the documented Office of the Registrar standards including but not limited to: standards in customer service, participation, communications, professional development, and testing of processes/systems. Perform other duties as assigned.

• 5% Unique Responsibility:
  Demonstrates commitment to the University’s mission statement, particularly to be sensitive and responsive to those groups which have been underserved by higher education. Participation in related learning activities is expected

• 60%:
  Audits and serves as a subject matter expert and point of contact for potentially affected units and affiliated organizations, ensuring appropriate notices are issued relating to compliance

• 15%:
  Assists leadership with developing and publishing compliance reports in accordance with established laws and regulations

• 15%:
  Collaborates with other institutional compliance subject matter experts to review procedures and make change recommendations to leadership

The Division of Enrollment Management…