Desktop Support Analyst

We are seeking a customer-focused Desktop Support Technician to join a collaborative IT team supporting a mid-to-large-sized enterprise environment. This individual will provide hands-on technical support to approximately 1,000 end users, troubleshoot desktop and hardware issues, manage service requests, and assist with ongoing technology initiatives.

The ideal candidate has at least 3 years of desktop support experience in a mid-to-large environment, strong documentation skills, and a genuine passion for helping end users. This role is well suited for someone who is team-oriented, adaptable, and comfortable balancing daily ticket volume with project-based work.

Responsibilities Provide Tier 1/2 desktop and end-user support across a diverse enterprise environment.

Troubleshoot hardware, software, Windows operating system, printer, and connectivity issues.

Manage and resolve incidents and service requests through a ticketing system, including Service Now.

Maintain accurate ticket documentation and contribute to knowledge sharing and support procedures.

Support Microsoft Intune or SCCM for device management, deployments, group assignments, and testing.

Assist with Windows 11 upgrades for manufacturing workstations and end-user computers.

Support printer replacements and other hardware refresh initiatives throughout the manufacturing environment.

Participate in the daily ticket and phone support queues, collaborating with team members to meet service expectations.

Provide hands-on support across the campus, building relationships with end users and understanding the business environment.

Assist with additional IT projects and operational needs as they arise.