Implementation Associate​/Desktop Support

Implementation Associate/Desktop Support By continuing to use and navigate this website, you are agreeing to the use of cookies.
Job Location (Short):
Madison, United States Workplace Type:
Onsite Req

• Provide desktop support for all Microsoft related operating systems, with emphasis on Windows 10 and Windows 11. Support includes all problem solving, installs, upgrades, and network printing configurations.
• Provide support for Microsoft Office Suites, ODBC Connections, SQL connections, and various scanning and printer applications. Support includes installs, triage, updates, first-line problem solving, application configuration, and technical support.
• Provide support for workstations, desktops, and laptops, from manufacturers such as HP and Dell, as well as any peripheral devices such as HP printers and plotters, HP and Fujitsu desktop scanners. Support includes troubleshooting, triage, repair, as well as software troubleshooting and configuration of associated applications, drivers, and bios software.
• Provide assistance with the physical relocation of equipment and installation support for the new location.
• Provide support for meetings, webinars, and conferences using software such as Zoom and Microsoft Teams. Provide first line support for hardware in conference rooms, including projectors and all other audio and video equipment.
• Provide Workstation & PC desktop deployment support, as well as provide support for any projects or administrative tasks in the enterprise that the customer requests. This includes planning, implementation, configuration, and management support.

• AA in Computer Science/Technical School and 3-5 years of direct PC support, including Microsoft Certification on related systems.
• Preferred: 5-10 years of direct PC support, Microsoft certifications for Microsoft Office and Microsoft Windows Operating Systems, CompTIA A+, CompTIA Network+, CompTIA Security+
• 2-5 years of experience in printer hardware maintenance
• Must have thorough understanding of Microsoft Operating Systems
• Working knowledge of Windows Domain administration and account management.

Requirements:

• Must be able to pass a security background check which includes fingerprinting
• Must be able to work onsite at the Louisiana Department of Transportation and Development in Baton Rouge Headquarters building Monday through Friday

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