Jira Service Management Specialist
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IT/Tech
IT Business Analyst, Business Systems & Technology Analysis, IT Specialist
Job Description & How to Apply Below
- Madison, WI
- Contract - $50-60 Per HR
Join a dynamic team as a specialist in service management technologies in Wisconsin. This hybrid contract role involves configuring and administering service management platforms and integrating them with various enterprise systems. The position requires strong expertise in workflow automation and service management best practices.
Key Responsibilities- Configure workflows, forms, approvals, and automation rules using native functionality.
- Integrate the platform with third-party enterprise applications to enhance service consistency.
- Modify data schemas and asset configurations as prescribed by data governance.
- Assist with data import and quality assurance validation from legacy systems.
- Build dashboards, reports, and analytics for enhanced data visibility.
- Minimum 3 years of experience configuring and administering service management platforms.
- Experience designing and implementing workflows and automation rules aligned to industry frameworks.
- Proven track record in improving service delivery operations and ITSM process maturity.
- Hands-on experience with automation tools to reduce manual effort and improve consistency.
- Bachelor's degree or equivalent work experience in IT.
Service Management Platforms | Identity Providers | Configuration Management Systems | Monitoring Tools | HR Systems | ERP Platforms
Contact AuthorizationBy applying for this job, you agree to receive AI-generated calls, text messages, and/or emails from Mitchell Martin Inc and its affiliates and contracted partners at various frequency through traditional and automated methods. Message and data rates may apply for texts. Carriers are not liable for delayed or undelivered messages. You can access our privacy policy on our web site or here ().
BenefitsLearn more about our benefits offerings here ()
Onboarding ExpectationsLearn more about our Onboarding Process on our web site or here ()
EEO StatementLearn more about our EEO policy here ()
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