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Jira Service Management Specialist — ITSM Workflow; Hybrid

Job in Madison, Dane County, Wisconsin, 53774, USA
Listing for: VIVA USA Inc
Full Time position Listed on 2026-11-09
Job specializations:
  • IT/Tech
    IT Business Analyst, IT Specialist, Business Systems & Technology Analysis, IT Consultant
Salary/Wage Range or Industry Benchmark: 90000 - 130000 USD Yearly USD 90000.00 130000.00 YEAR

Job Description & How to Apply Below

Position: Jira Service Management Specialist — ITSM Workflow (Hybrid)

VIVA seeks a Jira Service Management Specialist to lead Phase 2 ITSM implementation, focusing on configuring workflows, automations, and CMDB enhancements within JSM. The role requires strong integration skills with Azure, Dev Ops, InTune, and Configuration Manager to improve service delivery and operational efficiency.

The position is hybrid (60/40), with two onsite days per week, and will involve data migration from Cherwell, dashboard development, and knowledge-base creation to support the

The following opening is for a Jira Service Management Specialist — ITSM Workflow (Hybrid) with VIVA USA Inc.

We would love to welcome a new Jira Service Management Specialist — ITSM Workflow (Hybrid) to our team in Madison, WI, United States.

For the Jira Service Management Specialist — ITSM Workflow (Hybrid) position at VIVA USA Inc, we are reviewing applications now.

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