Mortgage Administrator

This is an office based key customer facing role within our Mortgage team and as such it involves a varied set of activities, which include:

• Keying Mortgage applications into the Banks systems (checking income, personal details, credit commitments etc.)
• Gathering and checking documents/information from clients as required by the lenders during the underwriting process
• Providing administrative support to the brokers
• Managing the client service experience through to completion – speaking with clients, lenders and solicitors
• Recording all conversations and actions taken to keep a clear audit trail
• Assisting the brokers with completing rate checks on a regular basis and updating clients/securing new offers
• Ensuring all work meets the Networks and FCA compliance standards
• Assisting the Team with any other duties, as reasonably requested including Insurances
• Adapting duties to meet the changing requirements of the business.
• Be able to prioritise workload and perform under pressure
• Be able to work as part of a team, while also focusing on their own individual workload
• Be customer centric, placing the customer experience at the every action taken
• Be good at managing change
• Have a strong administration background. Previous mortgage / property experience is a bonus but not necessary.

Training will primarily take place ‘on the job’. Reviews will be undertaken as required with all staff to discuss the following areas:

• Quality / Accuracy of Work
• Client Feedback
• Provider / Other Feedback (where applicable)