Principal Business Solutions Lead

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We are seeking a strategic, visionary, and values-driven Business Solutions Lead (Technology) to help shape and champion the future of our technology landscape. This is a critical role that sits at the intersection of business and technology, with a clear mandate to align digital solutions with our long-term strategic goals and operational priorities.

As a trusted partner to senior stakeholders, you will lead the design and delivery of innovative, scalable and sustainable technology solutions from the earliest stages of project inception. You will be responsible for driving transformation across a diverse portfolio of initiatives exceeding £20 million, ensuring that every solution reflects our commitment to customer‑centricity, operational excellence, and technological innovation.

This role demands an individual who thrives in a collaborative environment, values transparency and integrity, and is passionate about continuous improvement. You will foster strong cross‑functional relationships, champion agile ways of working, and create a culture where experimentation and learning are encouraged. Your ability to translate complex business needs into clear, actionable technology strategies will be key to unlocking new value and delivering measurable impact.

Above all, you will embody and promote our core values, putting people first, acting with integrity, thinking boldly, and delivering with purpose—as you help shape the future of our technology ecosystem.

Product & Technology plays a pivotal role in aligning the organization with its strategic objectives and enhancing shareholder value. Product & Technology is responsible for establishing unified standards and governance practices throughout the company. Additionally, we oversee the development and maintenance of core applications essential for the seamless operation of various functions across the organization. We are committed to driving and executing future roadmaps that are in line with the overall strategic direction of RWS.

With a global reach, Product & Technology provides support services to over 7500 end users worldwide. We take pride in managing the information security operation and safeguarding all our assets. Our core functions encompass Enterprise & Technical Architecture, Network & Voice, Infrastructure, Service Delivery, Service Operations, Data & Analytics, Security & Quality Compliance, Transformation, Application Development, Enterprise Platforms, With a dedicated team of over 500 staff, Product & Technology ensures a strong presence across all regions, enabling efficient and effective support to our global operations.

• Lead Business Solution Design & Assurance
• Analyze complex business problems and recommend solutions.
• Oversee solution design and assurance across major technology programs, ensuring alignment with business and technology strategies
• Collaborate with Transformation Architects to ensure investments support strategic goals.

• Identify and deliver technology-enabled opportunities to optimize costs, grow revenue, and mitigate risks.
• Develop strategic artefacts such as capability models, roadmaps, and customer journeys.

• Lead, mentor, and develop teams of Business and Senior Business Analysts to deliver continuous business value.
• Guide agile teams through solution delivery, ensuring outcomes are aligned with business objectives.

• Engage with senior stakeholders, providing expert advice and influencing decision‑making.
• Build strong relationships across business units to ensure unified standards and governance practices.

• Analyze business problems, identify opportunities for improvement, and drive continuous operational enhancements.
• Monitor and evaluate project progress, adjusting strategies as necessary.

• Experience of Business Architecture, Solution Architecture, Enterprise Architecture or Business Partnering.
• Strong…