Senior Visitor Officer

Summary

Important notice In line with our redeployment policy, we’ll prioritise applications from employees who are under formal notice of redundancy.

We’ve got an opportunity for you to join our team at Cliveden as the Senior Visitor Experience Officer. It’s an exciting time to join the team as we continue to look ahead to ambitious future projects and grow our visitor numbers.

This is a unique opportunity for a proactive and creative person, who can lead on driving visitor numbers and diversifying our audiences through programming and events, whilst also helping to develop our digital platforms, marketing and social media. Building strong local, national and international partnerships is key to achieving the ambitious outputs we are seeking.

You’ll be based at the Cliveden Estate but will support the programming and partnerships development across the wider Cliveden property group.

If you'd like to find out more contact Amy Goldsworthy (Visitor Operations and Experience Manager)

You’ll report to the Visitor Experience Manager, working closely with the colleagues in the visitor experience team and wider property to ensure the delivery is smooth operationally, departments feel involved, and objectives are met.

You’ll work across the Cliveden property group (including Maidenhead and Cookham Commons).

You will be required to work some evenings and weekends throughout the year (including Bank holidays) depending on the operational demands of the site.

Cliveden’s Italianate mansion, riverside setting and family‑friendly events draw visitors all year round, making this property a busy location with a wide range of opportunities. There is always plenty to do at the 375‑acre estate, with conservation of the Long Garden among recent projects. Cliveden’s team are close‑kitted with a wonderful sense of community. The nearest station is Taplow, or you’ll need your own transport to get here.

There are 3 main catering outlets;
The Conservatory Café (indoor seating), The Walled Garden Kiosk and Woodland Trailer, with seasonal pop‑ups for all visitors to enjoy a bit to eat! There are acres of woodland paths, a series of formal gardens with far‑reaching views across the Thames and an intimate Rose Garden for those wanting a little bit of peace and tranquillity.

Reporting into the Visitor Experience Manager, you’ll be organising seasonal activities and events, and work on outdoor interpretation to engage our visitors, tell the history of our places and engaging them in conservation.

You’ll work in collaboration to grow existing partnerships and network to build new ones which will help design and support delivery of activities as well as progress the work we have been doing to make sure the places we care for are accessible and welcoming to diverse audiences. The role will drive the delivery of our seasonal family trails and Christmas offer, new interpretation around the gardens, and play a key role in creating our future programming plans.

You will have one direct report and be a Volunteer Manager to multiple volunteer groups. Using previous leadership experience, you’ll be leading, motivating, coaching and inspiring your teams to support the delivery of an outstanding visitor experience.

You'll also ensure our visitor operations remain compliant, well‑presented, supporting the Duty Manager and the operational demands of the site on a day‑to‑day basis. You’ll receive appropriate training and be required to complete occasional Duty Manager shifts.

Applications from redeployees are assessed against the minimum criteria for the role. In your application, please provide details of how you meet the minimum criteria below :

• Knowledge of audience engagement, inclusive programming and consistently good, repeatable experiences
• Strong leadership and team co‑ordination skills
• Ability to respond to operational challenges with agility and professionalism
• Ability to effectively monitor budgets and track performance
• Deep understanding of health and safety, safeguarding, and compliance in public environments

• Skilled at…