Team Manager - Fashion Beauty

Team Manager – Fashion, Home & Beauty – Maidenhead

As a Team Manager in Fashion, Home & Beauty, you’ll lead by example, drive performance, and help reshape M&S for the next generation of customers. You’ll be on the shop floor, inspiring your team to deliver standout style, sharp service, and commercial results even on the busiest days.

• Own your department from layout and product to service and performance, making bold decisions to drive sales and service.
• Coach and develop your team, setting the pace, building capability, and creating a high-performance culture that is focused, fast, and collaborative.
• Use commercial insights to lead with confidence – understanding the numbers, trends, and opportunities that will make your department thrive.
• Adjust quickly to change in a transformation environment, moving faster than the pace of business.
• Support the growth and profitability of the store through the implementation of the retail plan and delivery of the KPI measures for your area.
• Model great customer service and ensure a customer‑focused service proposition that delights customers.
• Recruit, develop, and retain great talent within the customer assistant team, supporting succession requirements.
• Ensure colleagues understand and are motivated to deliver their part.
• Support the store to trade safely and legally, protecting Customers, Colleagues and the M&S brand.
• Deliver an inspirational, improved and consistent visual customer journey that encourages shoppers to buy more often.
• Drive profitability and sales for your area, embedding the business transformation plan and change initiatives.
• Set clear expectations with store colleagues to deliver great standards and service.
• Create the right culture, role‑model new digital ways of working and leadership behaviours.
• Build a multiskilled team, coaching and training the team to use all available tools effectively.
• Seek customer feedback and act to deliver improvements.
• Use data and insight to enhance the in‑store experience, improve operations and drive performance.
• Support the delivery of Plan A and review individual performance through quality conversations.
• Recruit for the team, ensuring new starters have a brilliant onboarding experience.
• Deliver all line‑management activities in line with company process and policy.
• Build an active partnership with BIG, providing feedback and supporting the development of BIG reps.
• Maximise product availability, minimise stock and cash loss, and ensure a safe and legal store environment.
• Support visual merchandising updates for all launches, events and campaigns.

• Ability to lead a team to deliver excellent customer service and KPIs across the store.
• Good working knowledge of visual merchandising principles and digital systems.
• Strong data‑driven mindset, using MI to identify commercial, visual and cost‑saving opportunities.
• Knowledge of legal requirements and people policies, with experience managing performance.
• Excellent communication skills, inspiring and sharing best practices.
• Ability to plan, review and deliver under pressure with resilience.
• Strong stakeholder relationships and adaptability to change.

• Embed lasting commercial impact through change.
• Address resistance to change and support colleagues in adapting.
• Own and account for the success of the team.
• Coaching colleagues to accelerate performance and personal growth.
• Recognise high performance and help under‑performers improve.
• Communicate the M&S purpose and business goals clearly to the team.
• Use customer feedback and market trends to guide the team.
• Communicate effectively using a mix of channels and technology.
• Collaborate proactively with colleagues across the business.

• Customers, Colleagues, Store Leadership, Regional Leadership, BIG.

Marks & Spencer is an inclusive organisation that values diversity, equality and inclusion. We support each other, work together to win, and offer a range of opportunities for growth. If you need support or accommodations during recruitment, please let us know.