Site Operations Manager

Site Operations Manager

Headcorn - Thursday to Sunday

Salary up to £40,000

The Opportunity:

We are seeking a highly capable operations-led professional to take ownership of the day-to-day running of a complex, customer-facing site. This role sits at the heart of the operation and is responsible for ensuring that people, processes, facilities, and customer experience all work seamlessly together.

This is a hands-on role requiring a strong understanding of how a site functions operationally.

The Role:

Take full ownership of daily site operations, ensuring safe, efficient, and well-coordinated delivery across all areas.
Maintain a clear operational overview of site activity, capacity, scheduling, and workflow.
Identify, assess, and mitigate operational risks in real time and through forward planning.
Ensure all operational procedures are followed, reviewed, and improved where necessary.
Oversee documentation, paperwork, and record-keeping relating to safety, operations, and compliance.
Act as a key decision-maker during incidents, disruptions, or operational challenges.
Oversee the Customer Experience Team, setting clear expectations and standards.

Required Skills:

Proven experience in a heavily operational role.
Strong understanding of how multi-functional sites operate.
Highly organised, resilient, and able to remain composed under pressure.
Strong communication skills with the ability to lead, influence, and challenge where required.
Experience working in fast-paced, seasonal, or customer-driven environments.
Naturally proactive and solutions-focused.
Passionate about operational excellence and customer experience.

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