Dispensary Assistant

Job Summary

The ideal candidate will form part of a very friendly, supportive, and dedicated team, much loved by the local community, working in a village dispensing practice on the outskirts of Maidstone. The role involves meeting and greeting patients, handing out medications, and providing a friendly, professional service at all times. This is a 16‑hour role and would suit a school leaver or someone seeking part‑time work.

• Bagging medications once all checks have been completed
• Ensuring patients sign prescriptions and collecting charges where required
• Recording private prescriptions and collecting specified charges
• Answering telephone calls and passing on messages as appropriate
• Dealing with problems, queries, and enquiries in a professional manner
• Maintaining efficient stock rotation
• Fully observing all legal requirements relevant to a dispensing practice, including Health Authority regulations and controlled drugs
• Ensuring the dispensary is kept clean and tidy at all times
• Carrying out any other duties appropriate to the role and level, as required
• Working flexibly within the team and providing cover where necessary
• Assisting in ensuring maximum profit is maintained and losses are kept to a minimum
• Safely disposing of patient‑returned medications using the correct disposal procedures

We are a surgery based in the small, lively village of Yalding, located approximately six miles south west of Maidstone Town Centre. The village is an area of outstanding beauty, with vast areas of countryside and historic landmarks, but is also well connected to larger towns and cities via public transport. It is the aim of our practice to provide high quality healthcare in a responsive, supportive and courteous manner to all our patients.

Posted: 31 December 2025. Pay scheme:
Other. Salary:
Depending on experience.

Contract:

Permanent. Working pattern:
Part‑time. Reference number: A2230‑25‑0006.

Location:

Benover Road, Yalding, Maidstone, Kent, ME18 6ES
.

• Treat all patient, carer, colleague, and practice information as strictly confidential
• Share information only with authorised persons, in line with practice policies and data protection regulations
• Respect patients privacy and handle sensitive information appropriately at all times

• Following personal security systems and practice safety guidelines
• Identifying risks in work activities and managing them safely
• Using appropriate infection control procedures
• Maintaining tidy, safe, and hazard‑free work areas
• Reporting potential risks promptly
• Participating in relevant health and safety training

• Acting in a way that respects individuals rights in line with practice policies and current legislation
• Respecting the privacy, dignity, needs, and beliefs of others
• Demonstrating a welcoming, non‑judgmental, and professional approach

• Participate in training programmes as required by the practice
• Engage in an annual performance review and maintain a record of personal and professional development
• Take responsibility for their own learning and development
• Share skills and knowledge with colleagues where appropriate

• Identifying and reporting issues of quality or risk
• Assessing own performance and taking accountability for actions
• Reflecting on team performance and suggesting improvements
• Working collaboratively with other agencies to meet patients needs
• Managing time, workload, and resources efficiently

• Communicate effectively with patients, carers, and colleagues
• Recognise when alternative methods of communication are required and respond appropriately
• Ensure clear and professional communication at all times

• Apply practice policies, standards, and guidelines in daily work
• Discuss how policies and procedures affect their role with the team
• Participate in audits and other quality improvement activities where appropriate

• Competency in spoken and written English and Numeracy at GCSE grade C or equivalent
• Experience of dealing with members of the public