Horticultural Service Advisor

Love Keeping Customers Happy and Operations Running Smoothly?

This Could Be Your Next Move. We’re recruiting on behalf of a well-established business for a Horticultural Service Advisor to join their busy Service Department based Near Maldon area.

This is a fantastic opportunity for someone who thrives in a fast-paced service environment, enjoys working with customers and technical teams, and wants to play a key role in delivering a first-class service experience.

The Role Reporting to the Service Manager, you’ll be central to the day-to-day coordination of the horticultural service function. Working closely with workshop, parts, and warranty teams, you’ll ensure jobs are planned efficiently, customers are kept informed, and service standards remain high.

This is a varied, hands-on role that combines customer interaction, administration, and operational support.

Key Responsibilities
Acting as a key point of contact for customers, managing enquiries and expectations professionally

Coordinating service jobs, job cards, and workshop schedules

Liaising with Parts and Warranty teams to support smooth job completion

Maintaining accurate service records and documentation

Supporting the wider service team to deliver an efficient and customer-focused operation

What We’re Looking For
Previous experience in a service department environment or a strong understanding of how one operates

Industry experience in horticultural, agricultural, construction, automotive, or similar sectors is highly desirable

Strong customer service skills with the ability to build and maintain long-term relationships

Highly organised with strong administrative and multitasking abilities

Able to work calmly and effectively in a busy environment

A positive, enthusiastic team player who enjoys working across office and workshop settings

Role Details

Location:

Maldon Area

Hours:

40 hours per week, Monday to Friday

Additional hours, including weekends, may be required during peak periods (e.g. harvest) on a rota basis

Contract:

Permanent, full-time, salaried

Benefits
32 days annual leave (including bank holidays)

Company sick pay scheme & Winter flu jab service

Workplace pension & Life assurance

Staff discount scheme

If you’re an organised, customer-focused service professional looking to join a supportive and well-structured team, this role offers stability, variety, and long-term opportunity.

Apply today to find out more