PA to Chief Customer Officer

About us

At Dyson we are encouraged to think differently, challenge convention and be unafraid to make mistakes. We are proud to be authentic, different and pioneers. We are driven by a desire to solve real problems and improve everyday lives with intuitive solutions that do more, but use less. Family owned, we are not restricted by conventional thinking; we explore, discover and learn for ourselves.

Never satisfied, we believe everything can always be made better.

About the role

We’re looking to connect with Personal Assistants to support our Chief Customer Officer.

As a personal assistant you will be responsible for managing the executive's schedule, organizing meetings, and handling correspondence to ensure smooth daily operations. You will coordinate travel arrangements, prepare important documents, and act as a liaison between the executive and other stakeholders. Additionally, you will assist with personal tasks, maintain confidentiality, and solve problems to support the executive's efficiency and productivity.

Diary

Management and Organisation

Proactively organises and manages complex Outlook diary

Schedule interviews and act as sounding board for Executive

Understand director’s priorities and make appropriate decisions on accepting, prioritising and delegating meeting requests. Monitor acceptances and declines

Plan ahead in order to anticipate busy periods and changing priorities and be able to react to the changing nature of meetings on a day to day basis

Ability to work ad-hoc hours in order to provide support when the Director is travelling in different time zones.

Correspondence

Manage a high-volume email inbox by prioritising, responding, and taking appropriate action

Manage and respond to straightforward correspondence and produce draft replies for more complex issues

Provide comprehensive pre-meeting briefings, research and documentation, enabling the Director to make well-informed decisions during critical meetings.

Team Co-ordination

Manage community access for secure SharePoint, MS Teams and Teamcenter pages

Support with Directors immediate team travel logistics

Support with team and executive events such as off-sites, project celebrations, and significant anniversaries

Assemble monthly Board report

Meetings and Logistics

Co-ordinate all internal and external meetings for director - including booking internal and external venues, facilities, hotels, refreshments etc. liaising with external parties as appropriate

Manage the agenda for director’s leadership meeting, follow up action points from direct report meetings and director’s 1 : 1’s

Manage and coordinate regular and complex travel itineraries for director and leadership team including planning, accommodation, visa requirements and travel expenses

Information and Reporting

Management information reporting and analysis and creation of reports for the business function where needed

Prepare materials and information for projects and meetings where required by director

Coordinate inputs from leadership team as required for reports and projects

Track any escalations that require attention or resolution from the Director

Professional Standards

Write communications in the correct tone and on brand for appropriate audiences (internal and external), whilst including relevant stakeholders

Handle highly sensitive information and maintain the highest level of confidentiality and discretion in all interactions and tasks.

About you

Proficient in Microsoft Outlook, PowerPoint, Word, Excel, One Note, and MS Teams

Experience as a PA or Administrator able to work in a dynamic and fast-moving organisation

Exceptional organisational and planning skills with a ‘can-do’ attitude

Ability to communicate at all levels of the business, flexing style as appropriate

Professional, discreet and loyal

Ability to work as part of a team and be approachable

Able to adapt to the changing needs of the director and able to react quickly to urgent priorities

Strong communication skills, both verbal and written

Confidence in decision making and prioritisation of tasks

Experience of managing a demanding diary and inbox

Confident self-starter, able to work proactively, think ahead and multi-task in…