Tenant Liaison Officer

Job Opportunity:
Tenant Liaison Officer

Location:

Malton

Start Date:

ASAP

Contract:

Temporary Sector:
Housing / Construction / Social Housing About the Role

We are seeking a proactive and people-focused Tenant Liaison Officer (TLO) to support our upcoming project in Malton. In this role, you will be the key point of contact between residents, contractors, and project teams, ensuring clear communication, timely updates, and a positive experience throughout planned works.

Act as the first point of contact for residents, addressing queries and concerns professionally.

Provide regular updates regarding planned works, schedules, and access requirements.

Arrange appointments, consultations, and property visits as needed.

Support vulnerable residents and make appropriate referrals where required.

Maintain accurate records of interactions, issues, and resolutions.

Work closely with site managers, project teams, and local stakeholders to ensure smooth project delivery.

Assist in organising resident meetings, newsletters, and community engagement activities.

Experience as a Resident Liaison Officer or in a customer-facing role within housing, construction, or community services.

Excellent communication and interpersonal skills.

Strong organisational abilities and attention to detail.

Ability to handle sensitive situations with empathy and professionalism.

Confident using digital tools for reporting and communication.

A proactive and collaborative approach to problem-solving.

Competitive hourly or daily rate (dependent on experience).

Supportive team environment.

Opportunity to play a vital role in improving residents' experience during key improvement works.

Feel free to contact our consultant Georgia King on (phone number removed) / (phone number removed)

We welcome applications from individuals of all backgrounds, experiences, and identities. Our recruitment process is designed to ensure equal opportunities for all candidates, regardless of age, gender, race, ethnicity, religion, disability, sexual orientation, or any other characteristic.

INDC