Customer Service Lead
Job in
Manama, Bahrain
Listed on 2026-01-09
Listing for:
Siin | سين
Full Time
position Listed on 2026-01-09
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Customer Success Mgr./ CSM, HelpDesk/Support, Technical Support
Job Description & How to Apply Below
We’re hiring a Customer Service Lead to join our growing team.
This role will be responsible for leading and mentoring the customer service team, ensuring high service standards, and continuously improving the customer experience.
Responsibilities- Leading and supervising the customer service team
- Handling escalations and complex customer issues
- Monitoring performance, KPIs, and service quality
- Improving processes, scripts, and customer journeys
- Coordinating with internal teams to resolve customer related issues
- Previous experience in a customer service leadership role
- Strong communication and problem solving skills
- Ability to manage teams and work in a fast-paced environment
- Experience in E-commerce is a plus
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