Site Reliability Engineering Manager

Site Reliability Engineering Manager

Canonical is a leading provider of open‑source software and operating systems for global enterprise and technology markets. Our platform, Ubuntu, is widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation and IoT. Our customers include the world’s leading public cloud and silicon providers, and industry leaders in many sectors. The company is a pioneer of global distributed collaboration, with 1200+ colleagues in more than 80 countries and very few office‑based roles.

Teams meet two to four times yearly in person, in interesting locations around the world, to align on strategy and execution.

The company is founder‑led, profitable and growing.

We are hiring a Site Reliability Engineering Manager who will lead a high‑performance team that blends operations management, software engineering and product development. You will be a Linux and operations expert, as well as a great manager capable of leading a team to achieve world‑class Dev Ops and Git Ops excellence.

The Information Systems team at Canonical runs services used by over 60 million Ubuntu users. Our mission is to pioneer and prove new and better approaches to large‑scale IS. We support Canonical and Ubuntu operations, shape Canonical’s managed application service offerings, and raise the bar on Dev Ops and cloud‑native operations. We take infra‑as‑code to the next level, blazing a trail to next‑generation model‑driven operations.

From Kubernetes to the kernel and everything in‑between, you will be working with the latest technologies in a fast‑paced engineering environment.

This role will be based remotely in the APAC and EMEA region. We have fully distributed, home‑based teams in EMEA, APAC and the Americas. You will lead a team in your time zone, reporting to a global director who may not be in your time zone.

• Lead your team in daily agile Dev Ops practices
• Represent the IS team to stakeholders, customers and internal teams
• Organize, coordinate and drive internal projects
• Mentor engineers to improve their skills
• Identify and measure team health indicators
• Implement structured engineering and operations processes
• Ensure proper team focus on priorities, milestones and deliverables
• Work to meet service level agreements with customer deployments around the globe
• Deliver quality managed services in a consistent, timely manner

• Drive and a track record of going above–and–beyond expectations
• Proven experience of software delivery using infrastructure as code
• Proven experience managing Dev Ops teams for SaaS or similar offerings
• Understanding of testing methodologies and maintainable code quality
• Technical aptitude for understanding complex distributed systems
• Experience with cloud topologies and technologies
• Ability to travel twice a year for company events up to two weeks long
• An exceptional academic track record from both high school and university

• Experience with Ubuntu system administration
• Experience with agile software development methodologies
• Experience working in and managing distributed teams

• Distributed work environment with twice‑yearly team sprints in person
• Personal learning and development budget of USD 2,000 per year
• Annual compensation review
• Recognition rewards
• Annual holiday leave
• Maternity and paternity leave
• Employee Assistance Program
• Opportunity to travel to new locations to meet colleagues
• Priority Pass and travel upgrades for long‑haul company events

Canonical is a pioneering tech firm at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open‑source projects and the platform for AI, IoT and the cloud, we are changing the world of software. We recruit on a global basis and set a very high standard for people joining the company.

We expect excellence – in order to succeed, we need to be the best at what we do. Most colleagues at Canonical have worked from home since its inception in 2004. Working here is a step into the future, and will challenge you to think differently, work smarter, learn new skills and raise your game.

Canonical is an equal opportunity employer. We foster a workplace free from discrimination. Diversity of experience, perspectives and background creates a better work environment and better products. Whatever your identity, we will give your application fair consideration.