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Help Desk Support Specialist

Job in Manama, Bahrain
Listing for: Sharp Brains
Full Time position
Listed on 2026-01-11
Job specializations:
  • IT/Tech
    HelpDesk/Support, Technical Support
Salary/Wage Range or Industry Benchmark: 14000 - 17500 BHD Yearly BHD 14000.00 17500.00 YEAR
Job Description & How to Apply Below

Key Responsibilities

  • Provide Level 1 (L1) support via phone, email, chat, or ticketing system
  • Log, track, and update incidents in a help desk/ticketing tool
  • Troubleshoot basic hardware, software, and network issues
  • Assist users with password resets, login, and access issues
  • Support Windows OS, MS Office, and common business applications
  • Perform basic system setup and software installation
  • Follow IT policies, procedures, and security standards
  • Escalate unresolved or complex issues to L2/L3 support teams
  • Provide courteous and professional customer service.

Dispatch on Demand Role.

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