Claims Handler

Claims Administrator

Manchester City Centre (Office-based)

Our client is a growing claims management company specialising in mis-sold car finance claims. We pride ourselves on efficient processes, accurate case handling, and a supportive team culture. With increasing demand for our services, we are expanding our operations team and are now hiring a Claims Administrator to join us in our Manchester office.

Key Responsibilities

• Liaising with clients and lenders via phone and email to progress claims
• Handling inbound calls professionally, resolving queries or directing them appropriately
• Making outbound chaser calls to obtain missing documents or updates
• Clearly explaining what information is needed and why, ensuring clients comply quickly
• Managing large volumes of emails and distributing them through workflow queues
• Prioritising tasks according to urgency, deadlines, and team workload
• Identifying key information within emails and allocating actions swiftly
• Updating CRM records with accurate notes, documents, timestamps, and case status
• Progressing each claim through structured stages to avoid delays
• Tracking active caseloads and ensuring no claim goes stale or dormant
• Flagging cases that require escalation or specialist review
• Handling incoming post: opening, scanning, uploading, and filing correctly
• Ensuring all case files are complete, organised, and compliant
• Reviewing lender responses and ensuring they are assigned and actioned promptly
• Following company processes in line with FCA/CMC regulatory expectations
• Maintaining high accuracy in data entry and document handling
• Ensuring sensitive information is managed securely and confidentially
• Contributing to a high-standard, consistent customer experience
• Collaborating with colleagues to manage workload and support peak demand
• Sharing case insights or blockers with management
• Suggesting improvements to workflows, templates, or procedures
• Supporting team targets through efficient, high-quality processing

• Confident and professional phone manner
• Strong administrator with excellent attention to detail
• DISP / FCA / regulatory / compliance experience
• Comfortable processing large volumes of emails
• Able to follow structured workflows and processes
• Experience using CRMs and Google Docs / Google Workspace
• Highly organised, methodical and dependable
• Works well in a fast-paced, process-driven environment

• Training and progression available
• Incentives to reward high performance
• Manchester city-centre based office
• Stable, Monday–Friday work pattern with no late nights or weekends

Full-time

Administrative and Finance

Industries:
Financial Services and Office Administration

If you’re organised, confident on the phone, and ready to build your career in claims management, we’d love to hear from you.