Customer Support Coordinator

Customer Support Coordinator – Join Our Dynamic Team!

Are you a natural organizer with a passion for delivering top-tier customer service? Do you thrive in a fast-paced environment where no two days are the same? If so, we want you on our team!

• Handling admin tasks and maintaining accurate records
• Coordinating communication with internal and external teams
• Supporting internal processes and contributing to team activities
• Promoting our brand and providing accurate product information
• Assisting with ad hoc tasks and suggesting process improvements
• Managing schedules, rescheduling work, and supporting service managers
• Using portals and tools to help meet team KPIs

• Competitive Salary:
  Reflecting your skills and experience
• Generous Leave: 25 days annual leave (pro‑rated in hours)
• Holiday Purchase Scheme:
  Buy up to 10 extra days—up to 35 days total leave
• Comprehensive Benefits:
  • Pension plan (up to 7% employer match)
  • Life assurance
  • Employee assistance program
  • Referral scheme
• Exclusive Discounts:
  High street brands, cycle‑to‑work scheme, and Johnson Controls product discounts
• Career Development:
  Extensive growth and advancement opportunities
• Free Onsite Parking:
  Hassle‑free commuting
• Dress Down Fridays:
  Casual attire to wrap up the week

We want passionate, detail‑oriented problem solvers who thrive in a high‑energy environment.

• Customer‑first mindset and strong communication skills
• Organised, adaptable, and calm under pressure
• Tech‑savvy and able to multitask
• Able to manage workloads and meet KPIs

• Experience in the security industry
• Planning/scheduling experience or GANT‑based tools

Entry level

Full‑time

Other (Industrial Machinery Manufacturing)

If you’re ready to step into a role where you make a difference every day, apply now and become a valued part of our team!