Host, Administrative​/Clerical, Front Desk​/Receptionist

Your new company
As a Luxury Host, you will be the first point of contact for clients, visitors, and guests, delivering an exceptional front-of-house experience that reflects the prestige and professionalism of our brand. This role requires a polished, proactive individual with outstanding interpersonal skills and a commitment to providing a seamless, luxury-level service. This is for temporary ad hoc cover in central Manchester.
Your new role
Key Responsibilities

• Front Desk Management:
  Greet and assist visitors with warmth and professionalism, ensuring a five-star experience from arrival to departure.
• Client
  
  Experience:
  
  Anticipate guest needs and provide tailored support, including refreshments, meeting room coordination, and concierge-style assistance.
• Call Handling:
  Manage incoming calls promptly and courteously, directing enquiries to the appropriate departments.
• Meeting Room Coordination:
  Oversee booking schedules, prepare rooms to luxury standards, and ensure all technology and amenities are ready.
• Brand Representation:
  Maintain a polished appearance and uphold the company's image through exceptional service and attention to detail.
• Administrative Support:
  Assist with light administrative tasks such as visitor logs, courier management, and document handling.
• Problem-Solving:
  Handle unexpected situations calmly and professionally, ensuring minimal disruption to the client experience.

• Impeccable communication and interpersonal skills.
• Professional, well-groomed appearance with a luxury hospitality mindset.
• Ability to multitask and remain composed under pressure.
• Strong organisational skills and attention to detail.
• Proficiency in Microsoft Office and familiarity with booking systems.