Customer Supply Manager

Customer Supply Manager - 12 Month Fixed Term Contract

We are PZ Cussons. Our purpose is For everyone, for life, for good
.

Sustainability and the wellbeing of people, families and communities everywhere are at the heart of everything that we do. Since our founding in 1884, we have been creating products to delight, care for and nourish consumers. Across our core categories of Hygiene, Baby and Beauty, our trusted and well‑loved brands include Carex, Cussons Baby, Sanctuary Spa and St. Tropez.

• Job title: Customer Supply Manager
• Location: Manchester
• Contract type: 12 Month Fixed Term Contract
• Employment type: Full-time
• Seniority level: Mid‑Senior level
• Job function: Management and Manufacturing
• Industry: Manufacturing

We are looking for a People Leader who is commercially minded and has a good track record within Supply Chain and Process Improvement to join our Customer Supply team. While leading a team of Customer Supply Coordinators to deliver our KPI targets such as Customer Service Level and Case Fill, you will be driving excellent customer relationships and acting as the key point of contact for the business units the team looks after.

• Leading and coaching a team of Customer Supply Coordinators.
• Managing team performance and driving KPIs (CSL/Case Fill/Load Utilisation/Engagement).
• Acting as the point of escalation for team queries.
• Communicating opportunities and risks to stakeholders.

• Good track record of supply chain experience.
• People leadership experience.
• Adherence to BEST Behaviours (Bold, Energetic, Striving, Together).
• Commercially minded.
• Process improvement experience.
• Knowledge of Microsoft Excel and SAP.
• Ability to build strong relationships.

• Degree in Supply Chain, Business, Logistics, or related field; postgrad (e.g. MSc, MBA) preferred.
• Strong expertise in supply chain and S&OP/IBP processes.
• Proven leadership in managing and developing cross‑functional teams.
• Skilled in ERP systems (e.g. SAP), forecasting tools, and data analytics.
• Commercially aware with experience in customer collaboration.
• Strong analytical, strategic thinking and problem‑solving skills.
• Excellent communication and stakeholder engagement abilities.

• Experience in Customer Supply and S&OP/IBP processes.
• Proven track record of leading cross‑functional supply chain or commercial teams.
• Demonstrated success in driving process improvements and systems optimisation.
• Managing through your team for best‑in‑class customer relationships and collaborating with retail partners.
• Skill interpreting data to influence strategic decisions and performance outcomes.
• Familiarity with FMCG or similar fast‑paced, customer‑driven environments.

At PZ Cussons, we value diversity and make sure everyone feels included. We welcome applicants from all backgrounds. If you need extra support during this process, please inform us so that we can accommodate your needs appropriately.

PZ Cussons is big enough to make your mark, small enough to make it yours. Apply to join us!