Business Process Analyst

Moorepay Swinton, England, United Kingdom

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As a Business Process Analyst you'll lead colleagues through business process design to enable a smooth transition from current to future service delivery that reflects changes to operating model design, technology and business requirements as required.

In this role you'll identify inefficiencies, bottlenecks and areas for improvement within existing business processes and identify changes to processes in line with transformational change objectives, or to support continuous improvement. This will involve analysing the current processes and identifying opportunities for optimisation to establish a consistent, streamlined and efficient service that meets customer and user need.

Key to this role will be skills and relationship building to collaborate with colleagues to identify touchpoints and journey improvements. There may be projects where this involves data dependencies that need to be captured, which need to be maintained as we transition to new systems and technologies.

As a Business Process Analyst you'll perform general BA supporting activities such as requirements capture and management, documentation of processes, and assisting in building business cases to support our operations transformation initiatives. You'll also support business readiness and change management to ensure clear communication of changes and to inform elements such as training.

You'll work on a hybrid basis from our Swinton office, 3 days per week (Tuesday-Thursday).

• Scoping and definition of business and system requirements.
• “Current state” process mapping.
• “Future state” process design and customer / colleague journey improvements - building a repeatable process.
• Facilitation of workshops and engagement that optimise colleague involvement.
• Working alongside external suppliers, consultants and customers as required.
• Ensuring operational improvement submissions move through to IT / Product acceptance and delivery.
• Defining and maintaining the requirement gathering and impact assessment process / toolsets.
• Ensuring service requirement traceability through the delivery lifecycle is maintained.
• Documentation of all data items impacted by operational process changes and migrations.
• Detailed business analysis outlining problems, opportunities, and solutions.
• Working closely with the operations teams and wider business partners to gather detailed, unambiguous business requirements from key stakeholders to identify business needs, evaluate requirements and desired outcomes.
• Providing detailed analysis and producing benefits documents.
• Analysing data documentation and communicating impact of change to business and individuals by collaborating with internal and external key stakeholders.

• Lean Six Sigma qualification (minimum green belt) or equivalent.
• Experience of working within a transformation programme or system change project.
• Hands‑on experience as a Business Analyst or an industry practitioner.
• Good stakeholder experience, communicating needs and requirements to the team.
• Proficient facilitator with good stakeholder management.
• Some knowledge and experience in data modelling techniques and tools.
• Strong knowledge in nuances of digital workflow.
• Working knowledge of data warehousing concepts and cloud technology implementation.
• O365 toolset, specifically Power Automate (Flows), Power BI and SharePoint.
• Knowledge of Service Management frameworks (e.g. ITIL).
• An understanding of Payroll & HR.

Part of the Zellis Group, Moorepay is a team of over 500 friendly professionals across four offices in Swinton (Manchester), Sheffield, Birmingham and Kochi (India). We’re passionate about making Moorepay a fantastic place to work for every single one of our colleagues. The average length of service at Moorepay is 12 years, which speaks for itself!

To help make Moorepay such a great place to work, we focus on three things in our company culture: mental health support, maintaining a healthy work/life balance, and equal opportunities and inclusion for all.

Here’s what you’ll gain if you join our team:

• A career packed with opportunity, in a stable and growing company.
• A comprehensive programme of learning and development.
• 25 days annual leave, with the opportunity to buy more. You’ll even get your birthday off as well!
• Private medical insurance.
• Life assurance 4x salary.
• Enhanced pension with up to 8.5% employer contributions.
• A huge range of additional flexible benefits across financial & personal wellbeing, lifestyle & leisure.

Mid‑Senior level

Full‑time

Project Management

Software Development and Human Resources Services