Claims BI Lead

Claims Business Intelligence Lead (Manchester)

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At Munich Re Specialty – Global Markets (MRS‑GM), it is our ambition to become the leading Primary Specialty Insurance provider, underpinned by an effective and adaptable strategy, superior products and industry leaders working in a supportive environment to achieve this.

At the heart of our success is a strong culture where people are encouraged to be present, bold and curious, allowing them to achieve their individual goals.

Please see our website for more information.

The Claims Business Intelligence Lead is a critical role responsible for designing, delivering, and governing the Claims management information (MI) and reporting framework across the organisation. This role ensures that the Claims function has accurate, timely, and actionable insights to drive operational performance, regulatory compliance, financial accuracy, and strategic decision‑making.

This role acts as the key interface between senior Claims leadership, Central Data Office (CDO), IT, Transformation, Underwriting, Compliance and Finance by translating business needs into clear reporting and insight solutions.

MI Strategy, Governance & Framework

• Develop and maintain the Claims MI strategy aligned to Claims and enterprise data strategies.
• Establish KPI frameworks, data definitions and reporting standards across Lloyd’s and Company Market business.
• Implement governance standards for the production, validation and distribution of Claims MI.
• Maintain the Claims MI and dashboard roadmap and act as product owner for BI enhancements.

Insight Delivery & Reporting

• Design, refine and manage Claims KPI’s, dashboards and reporting suites (Power BI/Tableau).
• Produce monthly and quarterly MI packs for senior leadership, Boards and regulators.
• Develop data monitoring framework and deliver insight analyses for performance, including leakage, cycle times and operational metrics to ensure product health and quality claims service delivery.
• Develop and deliver reports that are fit for purpose, relevant, accurate, timely, consistent and actionable.

Stakeholder Engagement

• Partner with Claims leadership, regional Claims teams, Delegated Claims, CDO, IT, Underwriting, Actuarial, Finance to understand, prioritise and action critical reporting needs.
• Design and implement training program for Claims teams for use and interpretation of MI and dashboards to empower self‑service.

Data Quality, Requirements & Integration

• Define Claims data requirements across portfolio and partner with Transformation, CDO, IT, Delegated Claims and Underwriting to improve data standards, models and quality.
• Monitor data completeness, lineage and quality issues; conduct impact analysis, escalate critical gaps and oversee quality improvement to resolution.
• Work with Enterprise Architecture (Data/Tech) teams to define requirements for claims data architecture, data quality rules and integration pipelines.

Regulatory, Internal and External Reporting

• Coordinate with Compliance and deliver Claims regulatory reporting and returns in all locations globally required (e.g., CBI, FCA, PMDR, BaFin, etc.).
• Manage and enable timely, accurate Company Outlier reporting to central global functions.
• Ensure all regulatory MI meets governance, quality and audit requirements.

Leadership & Capability Building

• Lead and develop BI analysts or MI specialists as the function scales.
• Build BI maturity across Claims through training, documentation and best‑practice frameworks.

• Superior ability to quickly understand complex data warehouse environments, data pipelines and integration of Claims data across multiple systems and tools.
• Strong understanding of Claims operations, lifecycle, processes and metrics across Property, Casualty and Specialty lines.
• Familiarity with Lloyd’s and Company Market data structures, bordereaux and regulatory MI.
• Strong grounding in KPI development, performance frameworks and operational analytics.
• Ability to translate complex data into insight narratives for executives.
• Skilled in trend analysis, forecasting support, variance…