Client Service Trainer – Commercial Risk

Client Service Trainer – Commercial Risk

Hybrid role based from any Aon Commercial Risk office in the UK (Manchester, Leeds, Liverpool, Glasgow, Edinburgh, Bristol, Birmingham, Redhill or Chelmsford). Aon’s UK Business Services (ABS) is seeking an experienced Client Servicer Trainer to join our Delivering Excellent Service (DES) team across our Commercial Risk insurance function.

We are looking for a skilled Client Service Trainer with proven experience designing and delivering impactful training in a regulated environment – ideally within the insurance industry or another FCA‑regulated environment. You will bring strong knowledge of client service, client risk and operational processes, and feel confident working in a matrix environment with cross‑function teams both onshore and offshore.

We will champion and embed the 70/20/10 learning model, fostering a culture where colleagues learn through experience, collaboration and structured development.

• Design and deliver engaging, non‑technical training that strengthens colleagues’ understanding of client risk and supports exceptional client service.
• Champion the 70/20/10 learning model, embedding continuous development into everyday practice.
• Partner with Client Service Leads, Technical Training, HR and Commercial Risk leadership to identify capability gaps, develop training solutions and measure their effectiveness.
• Maintain up‑to‑date training materials reflecting process changes, system updates, regulatory requirements and evolving business needs.
• Identify and report training needs, trends and emerging risks, ensuring appropriate action is taken quickly.
• Support leaders in developing high‑performing, well‑trained, motivated teams who follow best‑practice processes and deliver consistently high standards.

• Strengthen shared ways of working across locations and time zones.
• Design training that supports collaboration, communication and accountability within and between Pods.
• Help colleagues bring Aon United to life in every client interaction.

• Experienced Business Trainer with a background in insurance or other regulated environments.
• Confident working in global and cross‑functional teams, including offshore collaboration.
• Strong understanding of insurance, client service and client risk.
• Excellent presentation and facilitation skills, with the confidence to engage groups at all levels.
• Practical, solutions‑focused and adaptable in a changing environment.
• Resilient, organised and able to manage competing priorities.

In addition to our comprehensive benefits package, we encourage an inclusive workforce. Our agile environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self  colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to focus on yourself. We offer a variety of working style solutions for our colleagues.

Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. At Aon, you are more connected, more relevant, and more valued. Aon values an innovative and inclusive workplace where all colleagues feel empowered to be their authentic selves.

Aon is proud to be an equal opportunity workplace. Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, colour, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status. We are committed to fostering an inclusive workplace. If you require accommodations during the application or interview process, please let us know.

You can request accommodations by emailing us at Rea or your recruiter. We will work with you to meet your needs and ensure a fair and equitable experience.