Customer Success Manager

Overview

The Customer Success Manager is expected to have a strong grasp of the UK media market. You’ll be a trusted partner to clients and a key link between commercial, product, and media owner teams.

• Client Success & Relationship Management
• Act as the primary point of contact for a portfolio of advertisers, agencies, and media owners.
• Develop a deep understanding of client objectives and translate these into effective platform strategies.
• Provide strategic guidance on media planning, buying, and negotiation best practices.
• Deliver onboarding, training, and ongoing support to ensure clients fully adopt and benefit from Buymedia.
• Build long-term, trusted relationships that drive client satisfaction, retention, and advocacy.
• Media Owner Engagement
• Build and maintain strong relationships with UK media owners across broadcast, digital, print, OOH and audio.
• Liaise with media owners on rate structures, trading terms, and value optimisation across channels.
• Ensure accurate representation of media owner data, rate cards, and deals within the platform.
• Strategic & Commercial Support
• Deliver campaign performance insights and actionable recommendations.
• Support rate negotiations and help clients benchmark value using market insights.
• Identify opportunities for account growth and cross-functional collaboration.
• Operational Excellence
• Coordinate with internal teams to ensure smooth campaign setup, execution, and reporting.
• Track client usage, performance, and feedback to continuously improve platform experience.
• Support internal reporting and revenue tracking through accurate commercial documentation.

• 3+ years’ experience in media— ideally in a media agency, publisher, or platform environment.
• Solid understanding of the UK media landscape and trading dynamics across multiple channels.
• Experience managing client and media owner relationships with a commercial focus.
• Strong negotiation and rate management skills.
• Excellent communication, presentation, and interpersonal abilities.
• Analytical thinker with the ability to translate data into insights and recommendations.
• Proactive, organised, and confident operating in a fast-paced environment.

If you are interested in applying for this position, please send your CV and a cover letter to careers.